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Laboratory Assistant

HealthPartners
Stillwater, USA
Junior · 1+ years experience
Onsite
Discovered Today
Communication

Full Job Posting

Qualifications

  • Education:
  • Licenses, certification, or registration which indicate attainment of a recognized level of competence and which meet Federal, State, or local requirements and are required for employment.
  • High school diploma or G.E.D.
  • Phlebotomy Certification preferred.
  • Current CPR certification preferred.
  • Medical Assistant program preferred.
  • OSHA Training
  • Skills required:
  • Advanced organizational skills
  • Excellent verbal and written communication skills in English
  • Proven ability to manage multiple priorities daily.
  • Knowledge of health care field
  • Skill in performing assigned tasks appropriately; tact and diplomacy in interpersonal interactions
  • Ability to learn and retain information regarding patient care procedures; to project a pleasant and professional image; plan, prioritize and complete delegated tasks; demonstrate compassion and caring in dealing with others; apply written instructions and standardized work practices; communicate clearly; and establish and maintain effective relationships with staff, patients and families.
  • Experience required:
  • A minimum of one year customer service experience preferably in health care setting
  • Computer proficiency:
  • Basic computer skills
  • Keyboarding skills
  • Essential Functions:
  • A. Effectiveness Factors
  • B. Customer Service and Teamwork
  • C. Job Specific Functions
  • DE. Physical Factors
  • Duties & Responsibilities:
  • A. Function: Effectiveness Factors
  • Maintains confidentiality by handling confidential material in a responsible and discrete manner.
  • Exhibits professional conduct in interactions with patients, other staff and outside vendors.
  • Problem solves effectively by using sound judgment and taking appropriate action.
  • Communicates effectively by:
  • sharing information that others need
  • being direct, honest and constructive
  • listening and asking if not understanding
  • Takes responsibility to maintain and enhance job related competence by
  • Identifying problems in work area and seeking solutions utilizing appropriate resources at all times
  • Assumes responsibility for self-development and growth by attending appropriate educational opportunities and department meetings
  • Maintains knowledge of SMG operations, policies and procedures through participation in training, department meetings, and in-services.
  • Manages time effectively by:
  • Arriving for work on time
  • Adhering to break times
  • Completing work within scheduled time
  • Assisting others when time is available
  • Making calm sensible decisions under various work situations
  • Follows all safety precautions, procedures and guidelines as defined by SMG policy.
  • Function: Customer Service and Teamwork
  • Provides patient/customer satisfaction by demonstrating concern for meeting internal and external customers’ needs.
  • Evaluates work and determines if further steps are needed to meet patient needs.
  • Demonstrates an attitude of concern, compassion and respect when dealing with patients.
  • Responds to patient complaints in a professional manner and works toward successful resolution, documents complaint according to SMG policy.
  • Represents SMG in a positive way with all customers both on the phone and in person and serves as a role model for other employees.
  • Functions as part of the team by:
  • Assisting in the orientation and training of new employees
  • Maintaining a helpful and positive attitude and a willingness to take on new and different responsibilities not specifically outlines in the job description.
  • Using a multidisciplinary approach
  • Working together as an organization, not only as individuals or departments
  • C. Function Job Specific Duties:
  • Laboratory:
  • Obtains blood and non blood specimens for laboratory testing
  • Ensures specimen requirements and integrity are met
  • Verifies proper patient identification and correct specimen labeling
  • Competently and accurately completes specimen testing for Moderately Complex Laboratory
  • Perform quality assurance testing as required by State and Federal agencies
  • Performs EKGs and Spirometry functions
  • Documentation according to State, Federal and Clinic guidelines
  • Recognizes and resolves problems caused by collection or instrumentation problems
  • Participates in proficiency testing
  • Follows infection control policies
  • General:
  • Responsible for developing and maintaining an environment which supports favorable patient/public/employee relations
  • Adheres to the Stillwater Medical Group guidelines as explained in the handbook
  • Is flexible in meeting unusual Clinic and Department needs
  • Completes 100% of mandatory education
  • May be assigned to assist in training new hires or transfers
  • Completes billing information
  • Presents a clean and organized work area
  • Performs other duties as assigned

Preferred Qualifications

  • Phlebotomy Certification preferred.
  • Current CPR certification preferred.
  • Medical Assistant program preferred.

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