L1 Network Engineer/System Engineer
Skills
About This Role
Experience
- 4+ Years
Job Summary
Responsible for providing on-site first-line network support, smart-hands assistance, and physical maintenance of LAN/WLAN infrastructure.
Ensures continuous network availability for critical business and operational environments through rapid incident response and structured cabling support.
Key Responsibilities
- Provide L1 on-site network support for incidents and service requests
- Perform daily checks of network rooms (MDF/IDF), cabling, and device health
- Handle smart-hands tasks (cable replacement, port swaps, device reseating)
- Troubleshoot basic network issues (link down, Wi-Fi issues, IP phone faults)
- Support switch, AP, and endpoint replacement under L2/L3 guidance
- Assist in structured cabling, patching, labeling, and network MAC activities
- Support NAC operations (endpoint access, basic authentication troubleshooting)
- Maintain accurate port maps, inventory, and CMDB updates
- Support change windows, deployments, and site expansions
- Coordinate with vendors for hardware/ISP issues
- Maintain spares inventory and report shortages
- Ensure compliance with network standards and documentation
Skills Required
- Basic networking (TCP/IP, LAN/WLAN fundamentals)
- Cisco / Aruba switching & wireless (L1 support level)
- Structured cabling (copper & fiber basics)
- NAC basics (Cisco ISE / Aruba ClearPass)
- IP telephony troubleshooting (basic level)
- Cable testing and fiber inspection tools
- ITSM tools (ServiceNow / Remedy)
- Basic firewall awareness
- Documentation and inventory management
Requirements
- 4+ years of hands-on network support experience
- Experience in enterprise or multi-site environments preferred
- CCNA or Aruba certification preferred
- Diploma or Bachelor?s degree in IT / Networking or related field
- Willingness to work on-site, shifts, weekends, and on-call
- Strong troubleshooting, communication, and documentation skills
- Ability to work in physically demanding environments (cabling, IDF/MDF rooms)
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