L1/L2 App Support Engineer- Qatar
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Key skills for this role
About the Role
Key Responsibilities: SharePoint Administration & Support: Administer SharePoint environments (Sites, Site Collections, Lists, Libraries). Manage user permissions, access control, security groups, and role assignments.
Key Skills for This Role
Full Job Posting
SharePoint Administration & Support
- Administer SharePoint environments (Sites, Site Collections, Lists, Libraries).
- Manage user permissions, access control, security groups, and role assignments.
- Support SharePoint Web Parts, pages, workflows, and out-of-the-box features.
- Investigate and resolve SharePoint issues related to performance, access, or functionality.
- Monitor SharePoint health, services, and application availability.
- Handle user requests related to SharePoint configurations and access.
- .NET Application Support:
- Provide L1/L2 support for .NET-based web applications.
- Analyze and troubleshoot application issues in production environments.
- Debug application behavior using logs and tracing tools.
- Support IIS-hosted applications and services.
- Identify root causes of application failures and coordinate fixes with development teams.
- Validate fixes and perform post-deployment checks.
- Key Focus of the Role:
• Incident Investigation & Debugging
- SharePoint Administration
- .NET Application Troubleshooting
- Data Validation
Incident Management & Troubleshooting
- Investigate production incidents and service disruptions.
- Perform detailed log analysis (application logs, IIS logs, system logs).
- Perform root cause analysis (RCA) for recurring issues.
- Escalate complex technical issues with clear technical analysis and evidence.
- Ensure timely resolution based on SLA requirements.
Required Skills
- Strong experience in SharePoint Administration (Sites, Permissions, Web Parts, Lists, Libraries).
- Experience in supporting .NET applications (C#, ASP.NET, IIS).
- Strong debugging and log analysis skills.
- Good knowledge of SQL Server (query execution and data troubleshooting).
- Understanding of production support environments.
- Ability to perform tracing and root cause analysis.
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