L1 - IT Support Officer
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About the Role
Position: Junior IT Support Officer Location: Abu Dhabi, UAE Employment Type: Full-Time Salary: 5000 AED / Month Job Summary We are seeking a proactive and customer-focused Junior IT Support Officer to provide first-level technical support to end users and assist in maintaining the organization's IT infrastructure.
Key Skills for This Role
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Job Summary
We are seeking a proactive and customer-focused Junior IT Support Officer to provide first-level technical support to end users and assist in maintaining the organization's IT infrastructure.
The ideal candidate should have a solid understanding of computer hardware, software, networking fundamentals, and troubleshooting techniques, with a willingness to learn and grow in a dynamic environment.
Key Responsibilities
- Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
- Install, configure, and maintain operating systems, business applications, and productivity software.
- Troubleshoot hardware, software, network connectivity, and email-related issues.
- Respond to user support requests through tickets, phone, email, or in person in a timely manner.
- Set up user accounts, reset passwords, and manage basic access permissions.
- Assist in onboarding and offboarding employees by preparing and recovering IT assets.
- Perform routine system updates, software installations, and antivirus checks.
- Maintain accurate records of IT assets, support tickets, and inventory.
- Coordinate with external vendors or senior IT personnel for issue escalation when required.
- Support office networking equipment, including routers, switches, Wi-Fi access points, and printers.
- Assist with data backups and ensure compliance with IT security policies.
- Educate users on basic IT best practices and cybersecurity awareness.
- Participate in IT projects, upgrades, and preventive maintenance activities as assigned.
Qualifications
- Bachelor's degree or Diploma in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT support, helpdesk, or desktop support roles.
- Basic knowledge of Windows operating systems, Microsoft 365, Active Directory, and networking concepts.
- Familiarity with troubleshooting hardware, software, and peripheral devices.
- Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi connectivity is an advantage.
- Experience with ticketing systems and remote support tools is preferred.
- Basic knowledge of cybersecurity practices and endpoint protection.
- Professional IT certifications such as CompTIA A+, Microsoft, or Cisco certifications are advantageous.
Skills & Competencies
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- Customer-service oriented with a positive attitude.
- Ability to prioritize tasks and manage multiple support requests.
- Good documentation and organizational skills.
- Ability to work independently and collaboratively within a team.
- Willingness to learn new technologies and adapt to changing business needs.
Preferred Requirements
- UAE experience in a corporate environment is an advantage.
- Valid UAE driving license is a plus.
- Fluency in English; knowledge of Arabic is beneficial.
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