L1 - IT Support Engineer

Overview

• The Engineer should resolve assigned desktop issues and tasks
• End user support by visiting client sites.
• Excellent knowledge on MS Windows 10 & 11 operating system.
• Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications
• Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.
• Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.
• Knowledge on Server Infrastructure for 2012 to 2022.
• Knowledge of troubleshooting on Windows & MAC Systems.
• Installation & troubleshooting of MS Office products.
• Strong troubleshooting knowledge of Outlook, Email issues.
• Strong Knowledge and experience on O365 Management Portal & Licensing.
• Knowledge and experience on SharePoint and OneDrive.
• Knowledge on MS Azure, MS Intune & Cloud technologies.
• Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.
• Ability to install/configure & troubleshoot various types of printers.
• Ability to configure email accounts, outlook on PC & Mobile devices.
• Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.
• Understanding of Windows Servers & Hyper-V, Virtualization.
• Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.
• Knowledge of Video Conferencing systems & Configurations in Meeting Rooms.
• Knowledge on CCTV, NVR, DVR configuration and settings.
• Demonstrate proactive approach. Identify and suggest possible improvements on procedures.
• Carry out preventive maintenance as per the scheduled calendar.
• Knowledge on Assets Management, Assets & Inventory Documentation.
• Excellent attitude towards user support & possess strong communication skills.
• Candidate must have Valid UAE Driving License and car

Experience