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L1 Engineer – Network Monitoring (Bilingual: Arabic/English)

Arab SolutionsDoha, QAT2 weeks agoEntryfulltime
ArabicScala
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Via LinkedIn·

About This Role

Job Title: L1 Engineer – Network Monitoring (Bilingual: Arabic/English) Location: Doha, Qatar

Experience: 3–5 Years

Job Summary We are seeking a proactive and detail-oriented L1 Network Monitoring Engineer to support 24/7 network operations. The ideal candidate will be responsible for real-time monitoring, initial incident response, and escalation of network issues while ensuring minimal service disruption. Fluency in both Arabic and English is essential for effective communication with stakeholders.

Key Responsibilities

  • Monitor network infrastructure using monitoring tools (NMS) to ensure uptime and performance.
  • Detect, troubleshoot, and respond to network alerts and incidents in real time.
  • Perform initial diagnosis (L1 level) and escalate complex issues to L2/L3 teams.
  • Maintain incident logs, update tickets, and ensure proper documentation.
  • Follow standard operating procedures (SOPs) and escalation matrices.
  • Coordinate with internal teams and vendors for issue resolution.
  • Provide regular status updates and incident reports.
  • Ensure adherence to SLAs and operational KPIs.
  • Support shift-based operations, including night shifts and weekends if required.

Required Skills & Qualifications

  • Bachelor’s degree in Computer Science, IT, or a related field.
  • 3–5 years of experience in network monitoring or NOC operations.
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG, Zabbix).
  • Basic knowledge of routers, switches, firewalls, and WAN/LAN environments.
  • Experience with ticketing systems (ServiceNow, Remedy, etc.).
  • Good analytical and troubleshooting skills.
  • Ability to work in a fast-paced, 24/7 operational environment.

Language Requirements

  • Fluent in Arabic and English (both written and spoken).

Preferred Certifications

  • CCNA or equivalent networking certification.
  • ITIL Foundation (preferred).

Skills: routers,prtg,update tickets,solarwinds,ccna,nms,tcp/ip,noc operations,wan/lan,dns,dhcp,slas,vpn,itil,firewalls,troubleshooting,switches,sops

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