L&D Assistant Manager

About This Role

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description* Executes all carpenting and associated work to the highest professional standards for the whole complex

• Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists.
• Updating of personal training history files of all employees in co-ordination with the Director of Human Resources.
• Is familiar with Training Guidelines and Human Resources Policy issued by the Corporate. Head Office and ensures that they are applied accordingly.
• Helps in co-ordinating and supports yearly performance evaluations for supervisory staff together with the Director of Human Resources.
• Orders and organises distribution of Training Certificates.
• Ongoing information of arising problems or conflicts within the departments on a confidential basis.
• Evaluates customer needs from feed back of the guest questionnaires and compiles relevant measures for correction or improvement.
• Compiles course/training requirements.
• Compiles and establishes course/training control instruments.
• Compiles hotel inspection reports, on the job observance.
• Ensures proper course material and up-dated job descriptions for in-house departmental trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
• Counselling of supervisors/employees in training matters (How to Train, etc.).
• Establishes monthly reports according to Hotel's/regional office requirements.
• Maintains a monthly overview of course breakdown and attendance.
• Co-ordinates up-dating of personal files of employees together with the HR Manager.
• Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with his/her supervisor.
• Training of in-house departmental Technical Trainers, selecting of those to cover every required field (How to Train).
• Conducts, co-ordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
• Ensures that departmental training schedules are established every six months in advance.
• Co-ordinates training activities with regional or corporate Training departments.
• Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in co-ordination with the Director of Human Resources).
• Ensures the general orientation during the introduction of new employees.
• Provides support and supervises the activities of the departmental menntor and checks regularly the proper introduction of new employees

Additional Information