KYC Operation Team supervisor (UAE Nationals Only)

Role overview

Responsibilities

• Manage risk and control matters, including information security, continuity of business, and records management.
• Analyze risks and controls, identify root causes, and report findings with solutions to mitigate issues.
• Review customer account profiles and conduct periodic KYC reviews for complete, accurate, compliant documentation.
• Coordinate with Makers and Checkers on checklist requirements, KYC renewals, and remediation activities.
• Support Business Managers and Product Partners with KYC queries, escalations, and documentation.
• Maintain review quality and team performance against quality assurance and pass-rate expectations.
• Drive regulatory, compliance, and operational risk adherence while supporting service delivery and productivity.
• Identify process improvements to enhance KYC efficiency, quality, and client experience.
• Help develop business plans and compliance guidelines and prepare periodic risk and control reports.
• Provide subject matter guidance to internal and external teams and support audits.
• Oversee situations that create risk or legal liability; assess risk, apply sound judgment, and transparently escalate control issues.

Qualifications

• 2–5 years of relevant experience.
• Bachelor’s or university degree, or equivalent experience.
• Ability to make effective and timely decisions and respond to customer and business needs.
• Ability to cultivate partnerships across business regions.
• Able to operate with limited supervision, exercise autonomy, and provide subject matter expertise to stakeholders.
• Sound judgment in assessing risk and safeguarding the firm, clients, and assets.

Employment

• The source metadata identifies this as a full-time role.

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