KYC & Onboarding Administrator
Full Job Posting
Key Responsibilities
- Carrying out AML checks in accordance with MLR 2019, HMRC KYC requirements and the EU 5th Directive • Managing a high volume of customer interactions daily via email and telephone • Guiding customers through our compliance requirements in a clear, professional and timely manner • Ensuring customer orders progress to completion by facilitating the swift passing of due diligence requirements • Responding accurately to telephone queries relating to our compliance processes • Maintaining meticulous records and administrative accuracy across all compliance tasks • Keeping up to date with relevant AML regulations and internal compliance procedures
- What we are looking for • Fluent in English, both written and verbal • An excellent communicator with strong customer service instincts • Polite, friendly and professional in all interactions • Collaborative and team-oriented, with a flexible, can-do attitude • Proactive and comfortable working independently, both in the office and at home • Highly organised, detail-oriented and committed to accuracy • A fast and accurate typist, confident with IT systems • Driven by a positive mindset, high integrity and a strong work ethic
What We Offer
- £30,000 per annum
- Full-time, 37.5 hours per week
- Hybrid working: in the office Monday, Wednesday and Friday, and at home Tuesday and Thursday
- Flexible start time between 8.30am and 9am
- Real opportunities for progression as the business scales
- The chance to influence both customer experience and product development
- A culture that values ownership, impact, and continuous learning
- Equal Opportunities 1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.
About 1st Formations
UK company formation agent helping entrepreneurs incorporate companies and manage addresses, compliance, and governance.
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