KYB Operations Lead, UK

About the role

Responsibilities

• Manage and develop UK operators, including prioritization, one-to-ones, and performance.
• Own onboarding queue management and resourcing, including coverage for leave and volume spikes.
• Make first-line decisions on complex ownership, enhanced due diligence, PEP, and adverse-media cases.
• Manage partner escalations and convert fixes into repeatable playbooks.
• Maintain clear customer communications and timely follow-ups.
• Report operational metrics and improve the operation using those metrics.
• Work with Product and Engineering to remove unnecessary onboarding friction.
• Maintain evidence-based decision standards and provide safeguarding backup, including reconciliations and break investigations.

Requirements

• At least 5 years in KYB, onboarding, or financial-crime operations at a UK fintech, EMI, PI, or bank.
• Working knowledge of MLRs 2017, JMLSG guidance, and FCA expectations for customer due diligence.
• Sound judgment on complex business customers, ownership structures, trusts, PEPs, and escalation decisions.
• Clear written customer communication and documented case decisions.
• Demonstrated day-to-day use of AI tools with concrete examples.
• Strong preference for a process-improvement mindset.

Nice-to-haves

• Line management of operators or analysts is strongly preferred.
• Card-issuing, BaaS, or payments-partner onboarding experience is advantageous.
• Safeguarding or client-money reconciliation experience is advantageous.
• Writing requirements for Product and Engineering is advantageous.
• EU onboarding experience or a second European language is advantageous.

Compensation

• London target base salary is £95,000–£130,000, with equity offered.
• Final compensation depends on hiring location and level.

Location and work arrangement

• The posting lists London, UK and Remote (UK), while its location type is marked On-site.

Benefits

• Full-time employees receive flexible paid time off, home-office equipment ordering, a health and wellness stipend, intra-office travel budget, and a weekly coffee stipend.