Kronos Help Desk Assistant

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

Join us and contribute to making a sustainable future possible, together!

The Opportunity

Join our UKG/Kronos team on a 12-month fixed-term contract, helping employees resolve workforce-management system enquiries. This opportunity offers practical exposure to systems support and payroll processes.

• Respond to incoming UKG/Kronos support requests, managing tickets and keeping employees informed.
• Troubleshoot login, access and user-profile issues, resolving straightforward enquiries and escalating complex cases.
• Guide internal users through common system questions and processes with clear, helpful communication.
• Support employee profile and access updates, following established procedures.
• Assist payroll colleagues with enquiries while maintaining confidentiality of employee information.
• Organise competing requests and maintain accurate follow-through across a busy help desk.

About You

You bring confidence using computer systems, a customer focused mindset and the ability to learn new applications quickly. You may come from customer support role, an IT help desk or another role involving regular systems troubleshooting.

• Exposure to UKG/Kronos, time and attendance, workforce-management or similar payroll systems.
• Experience supporting users through a help desk, ticketing or similar service environment.
• Confident computer skills and the ability to learn unfamiliar software and processes.
• Clear written and verbal communication when supporting people with different levels of systems knowledge.
• A practical, customer-focused approach to investigating problems and following them through.

Why join Cleanaway?

We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

Cleanaway is a national, high-growth, ASX-listed organisation with more than 10,000 employees. Our goal is to be recognised by our customers as the most innovative and sustainable waste management company, with industry leading HSE performance.

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

Our recruitment process may involve a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

If you require any adjustments during the recruitment process, please contact us by emailing [email protected].

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button and let's make a positive impact together.