Knowledge Management Analyst
Role Overview
The Knowledge Management Analyst helps employees find and use accurate, relevant, and timely information.
The role develops and maintains SharePoint-based intranet and knowledge management solutions, supports content governance, administers reports, and provides training and user support.
The role identifies improvements to information access, processes, tools, and the employee experience.
Key Skills for This Role
Full Job Posting
Role overview
The Knowledge Management Analyst helps employees find and use accurate, relevant, and timely information.
The role develops and maintains SharePoint-based intranet and knowledge management solutions, supports content governance, administers reports, and provides training and user support.
The role identifies improvements to information access, processes, tools, and the employee experience.
Responsibilities
- Create and maintain knowledge documentation and procedures; conduct content and governance reviews; address routine issues; and share findings and recommendations.
- Gather requirements and design, configure, test, and maintain approved SharePoint solutions and workflows.
- Collect and validate data, distribute established reports, and maintain reporting assets.
- Develop and deliver training and guidance; advise business partners and content owners on publishing and knowledge practices.
- Answer user questions, troubleshoot and escalate issues, lead assigned workstreams or small initiatives, and support larger projects.
- Recommend improvements and support internal communications initiatives, including intranet content management.
Qualifications
- Post-secondary diploma or degree in a related field; equivalent combinations of education, technical certifications, and relevant experience are considered.
- Three to five years of relevant experience in knowledge management, SharePoint administration, content management, digital workplace solutions, business analysis, or a related field.
- Experience gathering business requirements and coordinating work with multiple stakeholders.
- Strong SharePoint and Microsoft 365 knowledge, including site, page, library, list, permissions, and workflow configuration.
- Strong knowledge of content governance, content lifecycle, information architecture, metadata, web accessibility standards, and plain language.
- Strong written and verbal communication skills.
Assets
- Experience administering reports or dashboards with Tableau, Power BI, or similar tools is an asset.
- Experience developing and delivering training and providing end-user support is an asset.
Work arrangement
- The posting identifies the work program as hybrid.
Starting salary range
- Starting salary range is CAD 65,800 to CAD 79,000; the posting does not specify a compensation cadence.
Screening
Background screening includes an enhanced criminal record check, credit check, identity verification, employment verification, and references.
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