Kitchen Supervisor

Overview

People Management

• Leads by example and demonstrates the importance of treating every team member and guest with respect
• Reacts immediately to issues requiring attention during the shift
• Provides ongoing, specific direction to team members
• Encourages an exciting and fun work environment while motivating team members to meet goals
• Trains, orientates and monitors new team members
• Reports to Store Manager on team member performance (positive or negative)
• Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership Hospitality Management
• Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members
• Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
• Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations Operations Management
• Complies with and enforces all Tim Hortons operating standards
• Ensures that all product and packaging is properly merchandised and stocked
• Responsible for shift cash procedures
• Maintains operational efficiency through use of the work schedule
• Supervises team members to ensure primary and secondary duties are completed
• Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
• Keeps current on all new information (i.e., new product launched, promos and discount schemes)
• Assists the Store Manager in driving sales and transactions during their shift
• Completes all required shift documentation (e.g. records waste, mgr. walk thru, store checklist etc.)
• Escalates to immediate superior any issues and or problems Health & Safety
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Store Manager or Area Manager
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents Cashiering
• Supervises and ensures that technical equipment in the stores are in working condition.
• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
• Receives payment by cash, credit cards, vouchers or automatic debits whenever required
• Issues receipts, refunds, or change to the customers correctly whenever required
• Maintains clean & orderly checkout areas