Kitchen Inside Sales Support

REPORTS TO: General Manager

SUPERVISES: N/A

CLASSIFICATION: Non-Exempt

POSITION SUMMARY:

To support the work of the kitchen design team by helping to generate purchase orders, communicate/coordinate with vendors/customers, quote materials, coordinate counter installs, schedule meetings, collect payments, invoice orders, showroom coverage.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

SAFETY: OUR TOP PRIORITY Understands and follows all safety policies and procedures Takes personal responsibility for their own safety and those working around the Participates in safety huddles and uses our safety observation system: SOS Report unsafe conditions and behaviors when recognized Will use recommended PPE when and where it is required

Understands and follows all safety policies and procedures

Takes personal responsibility for their own safety and those working around the

Participates in safety huddles and uses our safety observation system: SOS

Report unsafe conditions and behaviors when recognized

Will use recommended PPE when and where it is required

Customer Service (CS) Attain and maintain the highest level of customer service – right stuff, right place, and right time, correctly billed Assist designers and customers with all phases of kitchen sales Ensure compliance with Hancock Lumber Company’s CS expectations and processes. Address CS issues promptly and completely. Comply with stated sales transaction processes and procedures (credits, refunds, etc.) Generate monthly showroom schedule to ensure proper coverage

Attain and maintain the highest level of customer service – right stuff, right place, and right time, correctly billed

Assist designers and customers with all phases of kitchen sales

Ensure compliance with Hancock Lumber Company’s CS expectations and processes.

Address CS issues promptly and completely.

Comply with stated sales transaction processes and procedures (credits, refunds, etc.)

Generate monthly showroom schedule to ensure proper coverage

Kitchen Support Seller related order placement support. Place special orders and follow up to ensure accuracy and timeliness of o rder delivery. Advises Sellers of any issues affecting commitment to the customer. Scheduling deliveries and installations Develops and maintains positive relationships with vendors; stays current on vendor product and pricing changes Set up jobs in BisTrack Check acknowledgements and enter into BisTrack Check quotes Process Co-op claims Create PO’s Set up Directs in POS

Seller related order placement support.

Place special orders and follow up to ensure accuracy and timeliness of o rder delivery.

Advises Sellers of any issues affecting commitment to the customer.

Scheduling deliveries and installations

Develops and maintains positive relationships with vendors; stays current on vendor product and pricing changes

Set up jobs in BisTrack

Check acknowledgements and enter into BisTrack

Check quotes

Process Co-op claims

Create PO’s

Set up Directs in POS

Product Knowledge Maintain knowledge of all product lines, pricing changes and lead times for order delivery. Able to provide assistance to customers related to product lines in the absence of Kitchen Designers if they are already serving another customer. Work with GM on product lines.

Maintain knowledge of all product lines, pricing changes and lead times for order delivery.

Able to provide assistance to customers related to product lines in the absence of Kitchen Designers if they are already serving another customer.

Work with GM on product lines.

Technology Proficiency in the use of company computer applications.

Proficiency in the use of company computer applications.

Security and Asset Protection/Utilization Ensure current pricing and codes on all products and protection of company assets.

Ensure current pricing and codes on all products and protection of company assets.

Facilitate educational opportunities with staff

Policy Adherence Follow all policies as outlined in the Policy Manual

Follow all policies as outlined in the Policy Manual

DESIRED EDUCATION/EXPERIENCE:

High School Diploma. Post - secondary education preferred

Experience in sales or service in the Kitchen and Bath industry preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

Able to process orders, make decisions and problem solve in a fast paced, changing work environment.

Proficiency in Microsoft applications as well as related Hancock computer software and applications

Ability to communicate with customers, and employees, using verbal and written skills.

Ability to do basic arithmetic, read orders, follows instructions and complete forms.

Ability to perform Company computer applications.

Ability to communicate with customers, and employees using verbal and written skills.

Knowledge of safe work procedures.

REPETITIVE PHYSICAL DEMANDS:

Lift 60# from floor to waist; lift 40# from waist to shoulder.

Carry 60# over a distance exceeding 12 feet.

Push 60# in a wheeled cart.

Bend, stoop, or squat to floor level repeatedly.

Stand for long periods of time.

Sit for long periods of time.

Reach overhead to grasp materials

Work inside a controlled environment. Must be able to go outside as required.

This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the job role. They may change, or new ones may be assigned at any time with or without notice.

Benefits

Unique culture focused on safety, shared leadership, and respect for all voices

Work-life balance, consistent schedules (40-hour average work week and no nights or weekends)

Insurance options including health, dental, life, short term disability and additional voluntary benefits such as accidental insurance for you and/or family members

401(k) plan with a company discretionary match and free access to investment advisors

Paid time off for vacation, sick/flex time, holidays, childbirth, and bereavement

Employee discount on building materials

Clothing allowance, footwear reimbursement, and year-end awards and recognition