Key Accounts Specialist - Health & Beauty

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors.

Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector.

Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries.

These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain**.**

The Key Accounts Specialist (enables strong key account execution by ensuring sales governance, customer performance visibility, promo/commercial tracking, and clean, audit able reporting.

The role supports the KAM in driving profitable growth across assigned accounts by maintaining accurate account scorecards, monitoring pricing/promo effectiveness, liaising and reviewing Beauty Promoter activities and coordinating cross-functional follow-ups with Commercial, Finance, and Stores.

Prepare weekly and monthly sales trackers for assigned vendors (sales vs target, growth vs LY, top SKUs, basic variance notes).

Update standard templates/dashboards and ensure numbers are consistent with shared source files.

Maintain historical performance files and ensure clean naming/version control.

Maintain a promo and tie-up tracker: vendor, mechanics, dates, participating stores, and status.

Support activation rollout by coordinating with stores/retail ops for confirmations (participation, dates, basic execution checks).

Collect execution feedback (store confirmations, photos if applicable, comments) and summarize key issues for the KAM.

Create and circulate store communication notes as shared by KAM (activation details, timelines, what stores need to do).

Follow up with store teams for completion status and escalate delays/risks to the KAM.

Maintain a closure log for each tie-up (started, completed, pending items).

Maintain simple trackers for new SKU listings / delisting / barcode or pack updates for vendor items.

Coordinate status updates with relevant teams (Category/Merchandising/Supply Chain/Stores) and keep the KAM informed.

Flag basic master data issues that impact reporting (duplicate items, missing mapping, incorrect store tagging).

Track basic availability flags for planned promotions (e.g., “stock risk” / “ok”) based on inputs from Supply Chain/Stores.

Escalate stock-out risks, delayed delivery, or store readiness issues to the KAM for action.

Prepare meeting packs using existing formats (agenda, tracker extracts, promo calendar, action log).

Record minutes and maintain action trackers for vendor/internal meetings, ensuring follow-ups are sent and updated.

Support ad-hoc data requests from KAM (store-wise sales extracts, promo participation lists, simple comparisons).

Maintain a shared folder structure for vendor documents, trackers, approvals shared by KAM, and execution evidence.

Sales vs Target % (assigned vendors)

Promo budget variance % (budget vs actual)

GM impact tracking (GM AED/GM%) for promos

Claims/credit note pack submission cycle time (days)

Report accuracy % (error-free)

Store participation % (planned vs confirmed)

On-time activation execution %

Promo compliance % (basic execution)

Vendor query closure SLA %Issue closure % within SLA

On-time reporting % (weekly/monthly)

Tracker completeness % (mandatory fields)

Action closure % by due date

Documentation completeness % (approvals + evidence)