Key Accounts Manager

Overview

• Would you like to be part of the most international company in the world?
• A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.
• Would you like to be part of a business that connects people across the globe and want to make a difference?
• Then waste no time and join our amazing team at DHL Group.
• DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.
• We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
• *Who lands Legendary deals? You do..***- DHL Global Forwarding** has an opening for a **Key Accounts Manager** in **Abu Dhabi, United Arab Emirates.** Implement business development plans and processes to generate new/ additional business, maximize profit and grow market share in line with business strategy, financial objectives, Group guidelines and policies.
• Join us in connecting people and improving lives!
• In this Key Accounts Manager position
• Implement business development plans and processes to achieve targeted customer growth and retention rate, revenue targets and budgets
• Deliver complex projects and initiatives to develop new business and maximize exposure for DHL amongst targeted prospects
• Deliver market studies and feasibility studies to assess market potential and analyze target groups
• Prospect new business development opportunities through market research, developing marketing initiatives, etc.
• Initiate contact with targeted prospects, identify decision makers and work to understand strategic business challenges and priorities
• Assess prospective customer needs and matches these with DHL’s services
• Develop leads, conduct pre-proposal visitations, prepare complex proposals and conduct negotiations to close
• Acquire, develop and maintain relationships with prospects and potential key accounts including prospects’ highest buying levels and coordinate the activities of prospect-focused teams
• Aggressively seek and initiate new business relationships with non-buying accounts that have been targeted by the company
• Partner with local, district and regional management to coordinate customer requests and services that are being promoted
• Be aware of key trends and developments impacting business impacting own business development plans
• Coordinate sales efforts with inside sales and provide flow of data on account competitors and suppliers to product management
• Regularly enhance quality or value of existing business development methods and techniques and resolve problems that may not be clearly defined
• Convince external parties to accept complete proposals and programs, typically others have an interest exists to accept new concepts, practices and approach
• Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed

Stakeholders

• Convince other subject matter experts to accept new concepts, practices, and approaches
• May cooperate with and coordinate 3rd parties e.g. external service providers
• Build strong, trusting cross-functional relationships with DHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Management Responsibility

• Individual contributor who may manage two or fewer employees
• May direct the work of other lower level professionals or manage processes and programs
• Coach, review and delegate work to lower level professionals
• Now, here is what we need from you!

Education Level

• Bachelor’s Degree

Experience Level

• More than 6 years
• Proficiency with Arabic language is must.
• We offer:
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

• We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries.
• Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
• Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.
• The development of talented women in our organization is an ongoing key focus area.
• We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF** because we have:
• The **largest global network** with more than \~30,000 passionate employees
• The most **efficient processes** and **fastest response times**
• The **best solutions** and **best customer service**
• **Our Vision:** The Logistics Company for the World.
• **Our Mission:** Excellence.
• Simply Delivered.
• **Our Purpose:** Connecting People, improving lives.

**Our Values:** Respect & Results