Key Accounts Assistant Manager

Job purpose

Account and customer plan execution

• Deliver the Customer Business Plan and develop corrective actions for performance shortfalls or upside.
• Own store-level selling and negotiation, pricing, order placement, delivery, and transaction administration within agreed customer strategy parameters.
• Optimize the customer claims process from forecasting and accrual through validation, dispute resolution, and timely payment.
• Analyze Perfect Store scores and apply learnings to Field Sales execution improvements.

Promotions, trade spend, and planning

• Plan and execute promotional and non-promotional activity; manage trade spend, terms, conditions, funds, and budgets in line with business objectives.
• Use TPO to determine promotional tactics, frequency, and attributes for customers or regions.
• Evaluate promotional plans and trade spend to maximize ROI; confirm promotion details, identify opportunities, and manage rebate and live-rate changes and approvals.
• Analyze profit pools and CCD building blocks for non-promotional plans; update the annual plan through monthly promotional grid reviews feeding the S&OP cycle.

Required qualifications

• Proven negotiation track record at customer-facing management level.
• Experience across different categories and innovations, such as BPC, HC, or F&R.
• Experience working across multiple business teams and balancing multiple priorities.
• Experience with Othaim and in pharmacy business.
• High degree of business acumen.

Preferred qualifications

• Strong relationship with Othaim is preferred.
• Three to five years of experience with Riyadh modern trade customers is preferred.