Key Account Sales Specialist
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Key skills for this role
About the Role
Key Accounts Specialist Location: Dubai, UAE Industry: Freight Forwarding & Logistics Are you an experienced freight forwarding professional with a passion for customer service, commercial pricing, and key account management?
Key Skills for This Role
Full Job Posting
š¢ Industry: Freight Forwarding & Logistics
Are you an experienced freight forwarding professional with a passion for customer service, commercial pricing, and key account management?
We are seeking a dynamic
Key Accounts Specialist
to join our growing team and play a pivotal role in managing strategic customer relationships while driving operational excellence and business growth.
Key Responsibilities
- Manage commercial pricing activities and customer service support for assigned Key Account clients.
- Identify and develop new business opportunities within existing Key Accounts.
- Review customer requirements and ensure all scope and service expectations are accurately reflected in proposals.
- Coordinate inbound and outbound shipments with warehouse teams to ensure uninterrupted supply chain operations.
- Arrange inspections with conformity assessment bodies and manage shipment certification requirements, including ECTN and BSC certificates for Africa-bound cargo.
- Source, negotiate, and coordinate with subcontractors to obtain competitive rates and service solutions.
- Support UAE tender management activities and bid submissions.
- Act as the key focal point for gateway arrangements and customer-specific logistics requirements.
- Prepare reports, quotations, and bid packages in accordance with company SOPs.
- Participate in internal and external meetings as required.
- Analyze trade lanes, market trends, customer segments, and business opportunities, and provide insights to management.
- Ensure high levels of customer satisfaction across operations, pricing, and customer service functions.
- Ensure accurate and timely invoicing, including submission of supporting documentation to customers.
Education
- Bachelor's Degree in Freight, Logistics, Business Administration, Supply Chain Management, or a related field preferred.
Experience
- Minimum 5 years of experience within the Freight Forwarding industry.
- Proven experience in Key Account Management, Pricing, Operations, or Customer Service roles.
- Strong understanding of international freight forwarding, supply chain processes, and logistics operations.
Desired Competencies
- High level of integrity, honesty, and reliability.
- Strong customer-centric mindset and passion for service excellence.
- Excellent communication and email correspondence skills.
- Strong initiative and ability to work independently.
- Effective planning, organization, and time management skills.
- Critical thinking and problem-solving abilities.
- Strong computer proficiency and multitasking capabilities.
- Ability to work effectively under pressure and meet deadlines.
Preferred Skills
- Arabic language proficiency is highly desirable.
- Professional and friendly demeanor.
- Strong attendance and timekeeping record.
- Ability to work with minimal supervision.
Why Join Us?
Join a dynamic and customer-focused logistics organization where your expertise will directly contribute to business growth, customer satisfaction, and operational excellence.
You'll have the opportunity to work with key regional and international clients while developing your career within a fast-paced and rewarding industry.
š© Interested candidates are invited to apply by submitting their updated CV through LinkedIn.
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