Key Account Representative, E-commerce

The Key Account Representative will play a key role within the Core Europe ecommerce team, supporting the identification, onboarding and acceleration of new customer and channel opportunities, while providing operational and commercial support to account managers to ensure flawless execution of key business initiatives.

This position requires a highly organised, commercially minded and adaptable individual who can work effectively in a fast-paced environment, build strong relationships with internal and external stakeholders to deliver positive outcomes.

Partner with the ecommerce team to help identify, set up and launch new customer opportunities and ecommerce business models.

Support the onboarding process for new customers, ensuring all commercial and operational requirements are completed efficiently.

Contribute to initiatives that accelerate customer acquisition and revenue growth.

Support the day-to-day management of e-commerce accounts across Europe.

Assist in delivering customer growth plans and commercial objectives.

Monitor account performance and identify opportunities for improvement and growth.

Provide operational support to Account Managers to ensure seamless execution of commercial plans.

Support forecasting, promotional planning, pricing updates and customer administration.

Ensure accurate and timely completion of reporting and customer requirements.

Work closely with Sales, Marketing, Supply Chain, Finance and Customer Service teams to support business objectives.

Build positive and productive relationships both internally and externally.

Contribute to a collaborative and high-performing team culture.

Provide support for cross-category projects across the Mattel business.

3 plus years of experience in Key Account Management, preferably within e-commerce or a similar commercial environment.

Strong commercial acumen with the ability to identify opportunities and contribute to growth-focused solutions and deliver positive outcomes.

Comfortable working in ambiguous situations and adapting to changing priorities.

Strong communication and relationship-building skills.

Highly organised with excellent planning, coordination and prioritisation skills.

Strong analytical capability with the ability to interpret data and generate actionable insights.

Resilient, proactive and determined to achieve outcomes.

Team-oriented with a collaborative, empathetic and supportive approach.

Excellent Microsoft Office skills, particularly Excel and PowerPoint.

Bachelor's degree in Business, Marketing, Supply Chain, or a related field.

Fluent in English, both written and spoken, with proficiency in an additional European language considered a plus.

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers . Beware of recruiting scams: Mattel will only contact you through official @mattel.com or @smartrecruiters.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

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