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jazzhr

Key Account Manager - Enterprise SaaS

Protecht Group
Sydney, AUS
Full-time
Mid
Onsite
Discovered 1 months ago
SalesforceERM toolscustomer success softwareApollo

Full Job Posting

  • Own the end to end relationship for a portfolio of enterprise/named accounts, acting as trusted advisor to executive stakeholders.
  • Drive expansion as your core focus, identifying and closing upsell/cross-sell opportunities.
  • Build account plans that align our roadmap to each customer's risk and compliance objectives, with clear growth targets.
  • Lead renewals, QBRs, contract negotiations, and pricing discussions.
  • Partner with Customer Success, Support, and Product to resolve issues and shape the roadmap from customer feedback.
  • Represent the voice of the customer internally, and Protecht externally.
  • Proven experience as a Key/Strategic Account Manager, Customer Success Manager, or similar role in enterprise SaaS, with a track record of growing account revenue.
  • Experience managing complex, multi-stakeholder enterprise accounts, engaging confidently with senior stakeholders (CROs, Heads of Compliance, Executives) through long sales/renewal cycles.
  • Commercial acumen, confident leading pricing, negotiation, and contract conversations.
  • Strong written and verbal communication skills, with the ability to influence and build trust at every level.
  • Highly organised, with the discipline to manage a portfolio without letting any account go quiet.
  • A team player who collaborates well across Customer Success, Sales, Product and Marketing.
  • Experience managing enterprise or complex customer portfolios.
  • Familiarity with platforms such as Salesforce, ERM tools, customer success software, and Apollo.
  • Experience in GRC, risk management, compliance, financial services, or regulated industries highly regarded, but not essential.
  • Certified Great Place to Work® (4 years running).
  • Flexible, supportive, and inclusive work environment.
  • Opportunity to work on a globally used, purpose driven product.
  • A culture that supports growth, learning, and career progression.

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