Key Account Manager
Role Overview
Drive performance for Dupixent in the chronic rhinosinusitis with nasal polyps indication, build stakeholder partnerships, and improve access in key accounts.
Reports to the Sales Manager Rhinology – Gulf Countries; business area is Sanofi Genzyme Gulf.
Key Skills for This Role
Full Job Posting
Job purpose
Drive performance for Dupixent in the chronic rhinosinusitis with nasal polyps indication, build stakeholder partnerships, and improve access in key accounts.
Reports to the Sales Manager Rhinology – Gulf Countries; business area is Sanofi Genzyme Gulf.
Pre-launch responsibilities
- Identify customers, map accounts and patient journeys, and educate stakeholders about asthma and its impact.
- Target and profile customers to maximize sales and identify product listing opportunities across accounts.
- Coordinate with medical-marketing teams on tactical plans, product penetration, availability, launch execution, and budget alignment.
- Build relationships with key opinion leaders at country and regional levels.
Post-launch responsibilities
- Promote the assigned product to target doctors and achieve monthly, quarterly, and annual targets.
- Provide healthcare professionals with quality medical information in line with professional ethics and company rules.
- Plan and conduct customer visits to monitor product availability and movement.
- Maintain product and competitor knowledge, gather market intelligence, and recommend timely actions.
- Execute marketing tactics and sales techniques; analyze performance, identify growth opportunities, and recommend solutions.
- Maintain doctor records, report market feedback, and submit activity and market-share reports, including through the CRM system.
- Build account partnerships with healthcare professionals, key opinion leaders, tender parties, and clinical pharmacists.
- Attend relevant symposiums, congresses, and meetings and participate in projects as required.
Skills, experience and knowledge
- BSc in Pharmacy or Medicine.
- At least 5 years of pharmaceutical industry sales experience.
- Key account management and knowledge of access and new product inclusion processes.
- Basic marketing knowledge, analytical skills, and project management skills.
- Communication, negotiation, and stakeholder management skills; results-driven, strategic, scientifically capable, and collaborative.
- Business education and specialty care experience are pluses.
- At least 2 years of experience with Abu Dhabi ENT doctors is a plus.
Compliance and safety
Follow the company Code of Ethics, policies, procedures, and applicable legal requirements; seek support or escalate when needed.
Support workplace safety procedures, report accidents and near misses, assist with investigations, and follow safety documentation.
Working relationships
Internal partners include marketing, medical, market access, country KAM teams, tender management, regulatory, supply chain, and occasionally country operations.
External contacts include purchasers, tender panels and committees, hospitals, and store managers.
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