Key Account Manager

Role purpose

Pre-launch responsibilities

• Identify customers, map accounts and patient journeys, and educate stakeholders about disease impact.
• Target and profile customers, identify account-level listing opportunities, and work with medical and marketing teams on product penetration and availability.
• Develop launch and tactical marketing plans aligned with local strategy and budget.
• Build relationships with country and regional key opinion leaders to increase product presence.

Post-launch responsibilities

• Promote the assigned product to target doctors and achieve monthly, quarterly, and annual targets.
• Provide quality medical information to healthcare professionals in accordance with ethics and company rules.
• Plan customer visits, monitor product availability and movement, and maintain product and competitor knowledge.
• Gather market intelligence, analyze product performance and competition, identify growth opportunities, and recommend actions.
• Execute marketing tactics, use sales tools, update doctor records, and maintain stakeholder relationships across accounts.
• Attend meetings and medical events, collaborate with sales colleagues, and submit activity, market-share, and market-trend reports.

Skills, experience and knowledge

• BSc in Pharmacy or Medicine.
• At least 5 years of pharmaceutical sales experience.
• Key account management, product access and inclusion processes, and basic marketing knowledge.
• Analytical and project management skills; communication, negotiation, and stakeholder management skills.
• Results-driven and strategic approach, scientific acumen, and teamwork.
• Business education and specialty care experience are pluses; 2 years with Abu Dhabi ENT doctors is a plus.

Compliance and safety

• Follow the company Code of Ethics, relevant policies, procedures, and legal requirements; escalate matters when additional guidance is needed.
• Support workplace safety rules, report incidents and near misses, and assist with accident investigations.