Key Account Executive

Who We Are:

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience
• Demonstrated experience managing, retaining, and growing an existing portfolio of business accounts
• Proven ability to identify growth opportunities, develop account strategies, and deliver measurable business results
• Experience with contract negotiations, customer business reviews, and relationship management
• Experience with Salesforce or a comparable CRM platform
• Experience in transportation, travel, mobility, rental services, or related industries is beneficial but not required
• Ability to travel throughout the Los Angeles market and periodically outside the market as business needs require
• Commercial Acumen: Understands the relationship between customer needs, revenue growth, pricing, and profitability
• Strategic Thinking: Can evaluate account performance, recognize opportunities, and develop actionable plans to achieve business objectives
• Analytical Skills: Comfortable working with data, identifying trends, and translating insights into business decisions
• Business Development Mindset: Proactively looks for opportunities to expand existing relationships and generate incremental revenue.
• Relationship Building: Builds credibility, trust, and lasting partnerships with customers and internal stakeholders
• Negotiation & Communication: Confident presenting business recommendations, influencing decisions, and navigating commercial discussions
• Ownership & Accountability: Takes initiative, follows through on commitments, and holds themselves accountable for results
• Prioritization & Organization: Effectively manages multiple accounts, competing priorities, and business opportunities
• Cross-Functional Collaboration: Works effectively across teams to solve problems and deliver customer solutions
• Adaptability: Embraces change, new technologies, and evolving business strategies
• The annual starting salary for this position is between $70,0000 – $85,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Preferred Qualifications

• 3+ years of experience in B2B account management, key account management, commercial sales, or a related field preferred
• Experience with Tableau, business intelligence tools, or AI-enabled sales technology is a plus

Responsibilities

• Own, manage, and grow an assigned portfolio of mid-market commercial accounts, delivering against revenue, retention, and profitability objectives
• Develop and execute strategic account plans focused on protecting existing business, increasing share of wallet, and identifying incremental revenue opportunities
• Analyze account performance, rental trends, customer behavior, and market conditions to identify opportunities and potential risks
• Prioritize accounts and business opportunities based on growth potential, performance, and overall business impact
• Proactively identify opportunities to expand existing customer partnerships and drive sustainable, profitable growth
• Build and maintain strong, lasting relationships with key decision-makers and stakeholders across customer organizations
• Serve as a trusted business partner, understanding customer needs and recommending transportation and mobility solutions that support their business objectives
• Lead strategic business reviews, presenting account performance, identifying opportunities, and developing actionable plans for continued growth
• Manage contract renewals and commercial negotiations while balancing customer needs, competitive positioning, and profitability
• Proactively address customer concerns and coordinate internal resources to ensure effective resolution and long-term customer satisfaction
• Partner with Pricing, Marketing, Operations, Sales Support, and other internal teams to execute account strategies and deliver business results
• Identify customer challenges, remove barriers to growth, and coordinate solutions that improve the overall customer experience.
• Monitor competitive activity, changing customer needs, and emerging business opportunities within the Los Angeles market
• Take ownership of account strategies and execution, ensuring consistent follow-through on commitments and business objectives
• Leverage Salesforce, reporting platforms, and available sales-enablement tools to monitor account performance, manage opportunities, and maintain accurate forecasts
• Use data and business insights to develop customer recommendations and make informed commercial decisions
• Track key performance indicators, identify performance gaps, and implement strategies to improve account results
• Maintain accurate account records, customer activity, growth plans, and opportunity pipelines