Kettle Hotline Operator

Part-time

The Kettle Hotline Operator provides after-hours and weekend customer service to volunteers supporting The Salvation Army’s Red Kettle fundraising campaign. The seasonal position runs approximately from mid-November to Christmas.

Essential Functions (approximate time spent)

Provide exceptional customer service to callers using the Kettle hotline, answering all calls within 3 rings (%).

Professionally respond to and assist callers with questions, concerns, and feedback (%).

Resolve concerns or appropriately elevate the concern in a timely manner (%).

Promptly relay concerns and successes to the appropriate department/unit leader (%).

Maintain accurate, up-to-date entries of all calls (%).

Education and Experience

High School diploma or equivalent required.

Willing to support the philosophy, goals, and mission of The Salvation Army.

Excellent interpersonal and communication skills.

High level of honor in dealing with confidential information.

Ability to work independently with minimal supervision.

Sedentary work with prolonged periods of sitting and computer use.

Regular use of a computer, Microsoft Office, telephone, and other standard office technology.

This is a primarily remote position, with the majority of work performed from a remote work location. Occasional on-site work may be required based on business needs.

Must be able to communicate effectively with employees, customers, and other contacts through telephone, email, and virtual communication platforms for reasonable periods.

The Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its Mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.