KAISJP00255645 Solutions Design Consultant - Sr

Work Arrangement: Fully Remote, but candidate must be local to the designated office and available to come onsite as needed by the project Travel: Approximately 10% Schedule: Monday–Friday, 8:00 AM–5:00 PM Education: Bachelor’s degree required; Bachelor’s or advanced degree preferred Experience: 5+ years related experience; 6+ years of Solution/Technology Consulting experience preferred based on the detailed qualifications Interview Process: Two rounds, including a panel interview

The Solution Design Consultant will serve as a key liaison between business stakeholders and technology teams , helping define, design, and implement customer-centric digital and marketing technology solutions.

This position will focus heavily on the Consumer Data Platform (CDP) and MarTech ecosystem , including Adobe Experience Platform (AEP), Real-Time CDP (RTCDP), Adobe Journey Optimizer (AJO), Marketo, Customer Journey Analytics (CJA), customer data activation, identity resolution, personalization, and journey orchestration.

The consultant will be responsible for understanding complex business needs, translating those needs into functional requirements and logical solution designs , and then supporting the handoff to IT engineering and testing teams.

This is not simply a Business Analyst role. The ideal candidate should be able to operate between business, marketing, data, architecture, product, and engineering teams and understand how customer data and MarTech platforms work together at a solution level.

Translate business requirements into logical technology solutions.

Define end-to-end business processes and data flows.

Develop integration and activation workflows across the MarTech ecosystem.

Participate in solution and design reviews.

Recommend scalable and reusable platform capabilities rather than one-off solutions.

Ensure proposed solutions align with: Enterprise architecture Information security Privacy Regulatory requirements Compliance Data governance

Enterprise architecture

Information security

Privacy

Regulatory requirements

Compliance

Data governance

Support technical teams in understanding the business intent behind requirements.

Provide solution consulting and requirements support for technologies and capabilities including:

Adobe Experience Platform (AEP)

Adobe Real-Time CDP / RTCDP

Adobe Journey Optimizer (AJO)

Marketo

Customer Journey Analytics (CJA)

Consumer Data Platforms

Customer 360 / Consumer 360

Identity resolution

Customer profiles

Audience segmentation

Customer data activation

Personalization

Journey orchestration

Marketing automation

Candidates should understand how customer data moves between systems and ultimately supports segmentation, personalization, marketing activation, and customer journeys .

Facilitate discussions across: Business Product Marketing Analytics Architecture Engineering IT

Business

Product

Marketing

Analytics

Architecture

Engineering

IT

Build strong relationships with both business and technical stakeholders.

Drive alignment around priorities, scope, requirements, and delivery objectives.

Facilitate workshops and working sessions.

Resolve conflicting requirements and help cross-functional groups reach consensus.

Communicate technical concepts clearly to business stakeholders.

Provide sufficient technical detail to engineering and architecture teams.

Support leadership and executive decision-making when required.

Hand off approved requirements and logical designs to IT Engineering.

Partner with engineering throughout implementation to clarify requirements.

Support testing teams with requirements interpretation and expected outcomes.

Address requirement gaps or questions discovered during development and testing.

Track risks, dependencies, issues, and escalations.

Maintain strong delivery discipline throughout the solution lifecycle.

Help ensure the implemented solution aligns with the original business objectives.

Provide clear requirements and solution documentation to IT Engineering and Testing teams and remain engaged throughout delivery to clarify requirements, resolve gaps, and ensure the implemented solution meets the intended business need.

The candidate needs the ability to move beyond simply documenting what stakeholders say. They should be able to analyze requirements, understand data and system relationships, identify gaps, and translate business needs into logical technology solutions .

Strong experience should include several of the following:

Requirements analysis

Functional requirements

Logical solution design

Process mapping

Data flows

Integration requirements

User stories/use cases

Customer data

CDP architecture

MarTech integrations

Strong written and verbal communication is essential because this individual will work across both business and highly technical groups.

Look for demonstrated experience:

Facilitating requirements workshops

Conducting stakeholder interviews

Presenting proposed solutions

Translating technical concepts for business audiences

Working with architecture and engineering

Managing cross-functional stakeholders

Driving consensus

Handling competing priorities

The candidate should demonstrate strong ownership throughout the delivery lifecycle—from discovery and requirements through engineering handoff, testing, and implementation.

Look for experience managing:

Requirements traceability

Risks and dependencies

Issues and escalations

Deliverables and deadlines

Engineering handoffs

Testing/UAT support

Cross-functional delivery

Candidates with direct experience across the Adobe MarTech stack should receive particular attention, especially:

Adobe Real-Time CDP

Adobe Journey Optimizer

Customer Journey Analytics

Additional valuable experience includes:

Salesforce Marketing Cloud

Customer 360

Customer profile management

Data integrations

Privacy and consent management

Enterprise data governance

Because healthcare plan/payer knowledge is specifically required , I would prioritize candidates who have worked for or consulted with:

Health plans

Health insurance organizations

Payers

Managed care organizations

Medicare/Medicaid organizations

Large healthcare enterprises with health plan operations

The strongest candidate would combine this payer knowledge with experience implementing customer/member data and marketing technology solutions .

The strongest candidate is likely a Solution Consultant, Senior Business Systems Analyst, MarTech Solution Consultant, CDP Consultant, Solution Analyst, Technical Business Analyst, or Digital Marketing Technology Consultant who has worked at the intersection of business requirements and enterprise technology.

They should understand enough about CDP/MarTech architecture to have credible conversations with engineers and architects, but the role does not appear to be looking for a hands-on software developer .

For resume review, I would prioritize candidates who can demonstrate a progression such as:

Business need → requirements/discovery → logical solution design → data/integration requirements → engineering handoff → testing → implementation

That lifecycle experience is more important than someone who has simply used Marketo or Adobe products as an end user.

I would be cautious with candidates who are primarily:

Marketing campaign managers with no technical solution experience.

Marketo campaign developers without broader CDP/data architecture knowledge.

Pure data analysts.

Software developers without business-facing requirements experience.

Traditional Business Analysts who have no CDP, MarTech, Customer 360, or customer-data experience.

Adobe specialists who have no healthcare payer experience, if the health plan requirement is firm.

Project Managers whose experience is primarily schedule/budget management rather than requirements and solution design.