KAISJP00254204 Ward Clerk

Kaiser Permanente is seeking an experienced Ward Clerk to provide clerical, administrative, and reception support within an acute care nursing unit at Zion Medical Center.

The Unit Clerk is an integral member of the nursing team and supports the day-to-day operation of the unit by managing telephone communications, maintaining patient and departmental records, coordinating examinations and testing, and assisting with physician orders and related documentation.

The ideal candidate has previous hospital or acute care unit clerk experience , understands medical terminology, is comfortable working in a fast-paced patient care environment, and can effectively communicate with nurses, physicians, patients, families, and other hospital departments.

Perform day-to-day clerical functions for the assigned nursing unit.

Provide telephone reception and appropriately route calls and messages.

Support transcription and processing of physician orders.

Complete and coordinate requisitions related to patient care.

Flag and maintain patient charts and associated documentation.

Maintain departmental records, statistics, logbooks, and census information.

Perform general administrative duties required to support nursing unit operations.

Maintain an organized and professional work area.

Arrange patient examinations, testing, and other services as directed by the nursing or clinical team.

Coordinate necessary documentation and requisitions.

Communicate with appropriate departments to facilitate scheduled patient services.

Follow up as necessary to ensure requests are completed accurately and timely.

Assist nursing staff with clerical components of patient care coordination.

Serve as a primary clerical and reception resource for the nursing unit.

Communicate professionally with patients, visitors, physicians, nurses, and other hospital personnel.

Adapt communication style based on patient age, cultural background, and individual needs.

Provide a positive first impression and assist patients, visitors, and staff with questions or requests.

Handle sensitive information professionally and maintain patient confidentiality.

Maintain accurate nursing unit records and documentation.

Support patient chart management and chart flagging.

Ensure required information is entered, maintained, and routed appropriately.

Follow established medical center and departmental documentation procedures.

Protect confidential patient and organizational information.

Maintain unit equipment and supplies in accordance with departmental guidelines.

Identify supply or equipment needs and communicate them appropriately.

Help maintain a neat, organized, and professional nursing unit environment.

The strongest candidates should understand the workflow of a hospital nursing unit and ideally have experience with:

Physician order transcription

Patient charts

Test and examination requisitions

Patient census information

Nursing unit records

Acute care workflows

Medical terminology

Strong verbal and interpersonal communication skills.

Professional telephone etiquette.

Ability to communicate effectively with clinical staff, patients, and visitors.

Patient-focused customer service approach.

Ability to remain courteous and professional during busy or stressful situations.

Respect for cultural and individual differences.

Strong organizational ability.

Ability to manage multiple clerical requests simultaneously.

Accurate documentation and recordkeeping.

Strong attention to detail.

Ability to prioritize in a fast-paced clinical environment.

Dependability and follow-through.

The strongest candidate will have recent Unit Clerk, Unit Coordinator, Health Unit Coordinator, or Ward Clerk experience within an acute care hospital .

When screening resumes, I would give preference to candidates who specifically demonstrate experience with physician order transcription, medical terminology, patient charts, test scheduling/requisitions, nursing unit reception, and hospital census or departmental records .

A candidate with general receptionist or administrative experience alone would be a weaker match unless they also have relevant acute care experience. The requirement for recent Hospital Unit Coordinator experience and physician-order transcription makes hospital-based experience particularly important for this position.

100% onsite at Zion Medical Center .

Part Time: Night Shift (15-20 hours)

No travel required.

Position works in a patient-access environment more than 50% of the time.

Frequent interaction with nursing staff, physicians, patients, families, visitors, and other hospital departments.

Requires the ability to manage interruptions and changing priorities common to an acute care environment.

Must maintain confidentiality and professional conduct at all times.

The Unit Clerk is expected to support Kaiser Permanente service standards by:

Taking initiative and proactively offering assistance.

Taking responsibility for resolving issues and following through on requests.

Protecting patient confidentiality.

Treating patients, visitors, and coworkers with respect and empathy.

Maintaining a professional and organized work environment.

Supporting the nursing team and broader Kaiser Permanente organization.

Following applicable policies, procedures, regulations, and Principles of Responsibility.