KAISJP00251184 Associate Workstation

Remote: Not available

Onsite: Required

Travel: Yes (local travel between facilities)

Driving: May be required (KP vehicle or personal vehicle depending on task)

This role provides hands-on desktop support and deployment services within a Microsoft-based enterprise environment. The technician supports hardware, software, networking basics, and asset management , while assisting with device deployments, troubleshooting, and end-user support.

This is an entry-level IT role ideal for candidates with foundational technical knowledge and strong customer service skills.

Support Windows 10/11 environments and Microsoft 365 (O365, Teams)

Troubleshoot: Blue Screen of Death (BSOD) Network connectivity issues Peripheral devices (printers, monitors, etc.)

Blue Screen of Death (BSOD)

Network connectivity issues

Peripheral devices (printers, monitors, etc.)

Perform data transfer and recovery

Assist with email administration and user support

Apply foundational knowledge of: IPConfig commands Active Directory (AD) DHCP / DNS Group Policy

IPConfig commands

Active Directory (AD)

DHCP / DNS

Group Policy

Resolve basic network communication issues independently

Receive, stage, and prepare equipment for deployment

Conduct pre-deployment discovery with users

Execute device builds, imaging, and replacements

Update asset management systems to reflect work completed

Prepare devices for disposition

Interview users to identify: Application needs Settings and configurations

Application needs

Settings and configurations

Provide in-person support across facilities

Maintain professional communication and behavior

Collaborate with team members on process improvements

Required: Entry-level IT experience

Preferred: Prior PC support or deployment experience

Experience with: Hardware troubleshooting Software installation End-user interaction

Hardware troubleshooting

Software installation

End-user interaction

Windows 10/11

Microsoft Office (Word, Excel, PowerPoint, Access)

Basic hardware troubleshooting

Software installation and deployment

Mac experience

Asset management tools

Imaging/build tools

Max: 50 lbs (team lift required)

Average: 20 lbs

Frequency: At least weekly / as needed

May transport equipment (~$3,000 value)

Typical load: 2–3 systems

Frequency: Potentially daily (remote refresh work)

Average travel distance: ~20 miles

May drive: Personal vehicle (for equipment transport) KP fleet vehicle (if certified)

Personal vehicle (for equipment transport)

KP fleet vehicle (if certified)

Imaging and deploying new devices

Troubleshooting user issues

Moving equipment between locations

Updating asset tracking systems

Supporting users with setup and configurations

Performing data migrations

The ideal candidate:

Has basic IT knowledge and wants hands-on experience

Is comfortable working on-site and physically active

Can manage multiple tasks in a fast-paced environment

Has strong customer interaction skills

Is reliable, punctual, and detail-oriented

Supports critical IT infrastructure at the user level

Ensures smooth device deployments and upgrades

Maintains accurate asset tracking and compliance

Improves overall end-user experience and productivity