Junior System Administrator

The Opportunity

Internal IT Support & End-User Technology

• Act as first point of contact for internal IT support requests, triaging, troubleshooting, resolving routine problems, and escalating issues.
• Prepare, configure, deploy, replace, and troubleshoot staff laptops, desktops, docking stations, monitors, mobile devices, and peripherals.
• Prepare, configure, deploy, replace, and troubleshoot software, including operating systems and approved software installations.

User Administration & Asset Management

• Perform routine user administration including onboarding and offboarding, password resets, account unlocks, MFA assistance, license assignments, and approved account or group changes.
• Maintain accurate hardware and software inventory records, device assignments, and warranty information, and assist with equipment moves, replacements, returns, and basic vendor coordination.

Systems & Infrastructure Support

• Assist with installation, configuration, and monitoring of Windows and Linux servers within Proxmox, Hyper-V, and VMware virtualization environments.
• Participate in upgrades, patching, migrations, maintenance windows, and infrastructure projects by completing assigned technical tasks and communicating progress.
• Participate in the Technical Operations on-call shift rotation, providing after-hours support and escalating issues when appropriate.

What You'll Bring

• Diploma or degree in Computer Science, Information Technology, or a related field, or equivalent practical training and experience.
• Foundational knowledge of Windows Server and Linux administration, including user access, services, patching, logs, and basic troubleshooting.
• Working knowledge of Active Directory, Group Policy, Microsoft 365, DNS, DHCP, and common email concepts.
• Basic understanding of virtualization, storage, backup, and recovery concepts.
• Sound networking fundamentals, including TCP/IP, subnets, VLANs, routing, firewalls, and common network troubleshooting tools.
• Strong troubleshooting habits, attention to detail, and ability to follow documented procedures and change controls.
• Clear written and verbal communication skills, including documenting work and explaining technical issues.
• Willingness to learn, accept feedback, collaborate with the team, and escalate issues appropriately.

Assets

• Some exposure to PowerShell, Python, Bash, or another scripting language, with an interest in automation.
• Some exposure to containerized services, Docker, or Kubernetes.
• Foundational understanding of AI.
• One to three years of experience in IT support, infrastructure operations, or system administration is an asset.
• Hands-on experience with Proxmox, Hyper-V, or VMware, including personal or academic lab environments, is an asset.
• Exposure to Veeam, Ceph, TrueNAS, S3 Object Storage, Nimble Storage, HP MSA, or similar backup and storage platforms is an asset.
• Familiarity with AWS services, particularly S3 and Glacier, is an asset.
• Basic experience with database platforms such as Microsoft SQL Server, MySQL, or PostgreSQL is an asset.
• Familiarity with web and network services such as BIND9, PowerDNS, Apache, or NGINX is an asset.
• Exposure to IPTV, VoIP, or telecommunications service environments is an asset.
• Exposure to, or interest in, computer and network security is an asset.
• Entry-level industry certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, AWS Certified Cloud Practitioner, or Linux Essentials are an asset.

Work Arrangement

• Location: Vancouver, with a hybrid work arrangement after the probationary period.
• Employment type: full-time.
• Department: Technical Operations, reporting to the Manager, Technical Operations.

Benefits

• Comprehensive benefits package after three months of full-time employment.
• Generous education reimbursement and employer-matching GRRSP programs.
• Wellness program and professional development opportunities.
• Birthday day off and a dog-friendly office.