Junior Software Implementation Specialist
Role Overview
The Software Implementation Specialist works on implementation projects and delivers contracted products and services, including reports, business rules, and general software configuration.
The role interacts with customers and coordinates implementation activities, with expertise in company products, implementation processes, and customer business processes.
Key Skills for This Role
Full Job Posting
About Journal Technologies
Journal Technologies develops and implements enterprise software supporting courts and justice systems in the United States, Canada, and Australia.
The company describes its eSeries products as supporting court processes and its research and development as focused on improving access and efficiency.
Role overview
The Software Implementation Specialist works on implementation projects and delivers contracted products and services, including reports, business rules, and general software configuration.
The role interacts with customers and coordinates implementation activities, with expertise in company products, implementation processes, and customer business processes.
Responsibilities
- Configure case management software forms, searches, workflows, and business rules using Groovy and Velocity.
- Gather requirements for data conversions, documents, and reports; support development, testing, and review.
- Train clients and provide onsite go-live assistance; troubleshoot technical and procedural issues and escalate blockers.
- Work with Java, Windows Server, relational databases, and REST/SOAP APIs; manage assignments and updates in Jira.
- Collaborate with a Scrum team and communicate with clients and internal stakeholders.
Requirements
- Bachelor's degree or equivalent work experience.
- At least one year of professional relational database query experience; T-SQL or PL/SQL is preferred.
- Working knowledge of several listed technologies, including SQL Server or Oracle, reporting tools, Java, Groovy, and Velocity.
- Familiarity with web technologies, operating systems, Windows Server environments, and REST/SOAP APIs.
- Able to learn complex software concepts, follow procedures, troubleshoot, escalate issues, manage priorities, and communicate blockers.
- Strong client service, interpersonal, written, and verbal communication; ability to manage work in Jira and collaborate on a Scrum team.
- Able to travel to client sites as required.
Preferred qualifications
- Implementation Specialist or comparable software implementation experience is preferred.
- Agile team experience or formal Scrum or Agile training is an asset.
- Customer service skills and court or justice-industry knowledge are preferred.
Company highlights
- The posting refers candidates to the company careers site for further information and lists competitive compensation among its highlights.
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