Junior Software Engineer, Emergency Call Handling

Role and product

What you'll do

• Develop components for and integrate services into Emergency Call Handling systems.
• Develop agentic AI-powered automation workflows to improve DevOps and cybersecurity task efficiency.
• Integrate AI techniques to improve system evaluation, testing, and observability.
• Set up and configure hardware and software, including network devices and servers.
• Build habits around testing, code review, observability, and security.
• Contribute to architecture, core product features, and reliable software delivery.

Candidate qualifications

• Bachelor's degree or college diploma.
• Experience with DevOps, networking, AI agents, and programming.
• Engineering fundamentals, learning velocity, curiosity, and sound problem-solving are valued; coursework, internships, research, and personal projects count.
• The employer does not expect candidates to have shipped production systems.
• Strong product instincts, openness to feedback, and comfort asking for help are valued.

Relevant exposure

• Projects involving AI agents, AI pipelines, or RAG systems.
• Real-time communications such as WebRTC, WebSockets, RTP/SRTP, media streaming, or low-latency audio transport.
• DevOps, automation, and CI/CD tools such as TeamCity, Jenkins, GitHub, or Artifactory.
• Programming in Python, C#, C++, Java, or similar languages.
• Linux and Windows scripting and virtualization.
• Telephony and voice infrastructure, including PSTN, SIP trunking, PBX, and call routing.
• Experience in all listed areas is not necessary; successful candidates may have experience in a few and curiosity to learn the rest.

Target base salary

• Target base salary range is CAD 70,000 to CAD 90,000.
• Pay within the range varies according to job-related knowledge, skills, and experience.

Travel and relocation

• Travel requirements are under 10%.
• Relocation is not provided.