Junior Operations & Collections Executive
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Act as a day-to-day contact for brokers on case updates and document requests
- Log new applications and maintain accurate case records in our CRM/loan management system
- Review submissions against MCL's document checklist and follow up for missing information
- Ensure cases are complete and properly organised before passing them for credit assessment
- Coordinate with brokers, customers and the internal credit/operations team throughout the process
- After disbursal, contact customers to complete required agreements, signatures, acknowledgements and other checks
- Collect and verify security documents (e.g. cheques, direct debit mandates) as required post-disbursal
- Track outstanding post-disbursal requirements and follow up until completion
- Monitor assigned early-stage overdue accounts and make collection calls when payments are missed
- Follow up professionally but persistently with customers on overdue payments
- Maintain accurate notes of calls, payment commitments and collection activity
- Escalate broken payment promises and problem accounts to senior team members
- Assist with general operations and administrative tasks as required
🔍 What We're Looking For
1–3 years of experience in an operations, customer-facing or phone-based role
Bachelor's degree preferred
Strong spoken and written English
Comfortable speaking to customers and brokers over the phone throughout the day
Highly organised and able to manage multiple cases simultaneously
Strong follow-up mentality — doesn't need repeated reminders to chase something
Comfortable having difficult conversations about overdue payments
Good attention to detail when checking documents
Experience using a CRM or loan management system
Basic Excel/Google Sheets skills
Bonus
UAE experience in finance, lending, factoring, collections, banking, customer service or call-centre roles
Our Offer
Salary: up to AED 5,000/month, depending on experience
The opportunity to shape underwriting practice in a growing regional market
A collaborative, fast-moving team environment
Genuine progression opportunities as MCL Finance scales in Dubai
Exposure to senior stakeholders across the wider group
A business that backs ambition — both our customers' and our own
About MCL Finance
UK business finance provider helping SMEs access fast, flexible unsecured loans and merchant cash advances.
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