Junior Network Analyst
Role Overview
Provides first- and second-line support for the Trust's network infrastructure, including site-level hands-on work and remote management of network devices under senior guidance.
Contributes to vulnerability management, event monitoring, and day-to-day ticket resolution while developing technical knowledge within the Digital Infrastructure team.
Key Skills for This Role
Full Job Posting
Role overview
Provides first- and second-line support for the Trust's network infrastructure, including site-level hands-on work and remote management of network devices under senior guidance.
Contributes to vulnerability management, event monitoring, and day-to-day ticket resolution while developing technical knowledge within the Digital Infrastructure team.
Network support duties
- Travel between Trust sites to install, configure, and troubleshoot switches, cabling, and wireless access points.
- Assist with remote configuration, monitoring, and management of switches, routers, and firewalls under supervision and agreed change control.
- Respond to IT Service Desk incidents and requests, manage a ticket queue, and escalate complex issues to senior engineers.
- Assist with vulnerability scanning and basic triage, and track remediation of identified issues to closure.
- Monitor network events and alerts, identify anomalies, and escalate them according to agreed procedures.
- Maintain ticket updates, configuration notes, and asset information to support an auditable service.
- Work with senior Network Engineers and Digital colleagues and develop knowledge through on-the-job learning, shadowing, and formal training.
- Follow Trust change-control and ITIL-aligned processes, ensuring network changes are appropriately approved and carried out safely.
- Follow information-governance, data-security, and safe-working policies, including lone-working procedures when travelling between sites.
- Undertake other duties commensurate with the band and role to support delivery of the Digital Infrastructure service.
About the Trust
Surrey and Borders Partnership NHS Foundation Trust provides mental health, learning disability, neurodevelopmental, and drug and alcohol services in Surrey and North East Hampshire.
The Trust describes itself as an inclusive employer offering staff networks, flexible working, free parking, wellbeing support, and development opportunities.
Application information
- The Trust may close the vacancy when sufficient applications have been received.
- The Trust states that it cannot offer sponsorship for all roles and applicants must have the right to work in the UK for the role's duration.
Requirements
- Provide first- and second-line support for network infrastructure, including hands-on configuration and troubleshooting at site level and remote management of network devices under guidance.
- Travel between Trust sites as required for hands-on installation, configuration, and troubleshooting of network hardware.
- Follow agreed change-control procedures and Trust policies for information governance, data security, and safe working, including lone-working procedures when travelling.
- Build technical knowledge through on-the-job learning, shadowing, and formal training.
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