Junior IT Support & Systems Analyst (Full-Time)
Role Overview
Second-line IT helpdesk role supporting users and business systems while developing skills in web technologies, automation and integrations.
A significant part of the work concerns how data moves between websites, third-party platforms and Salesforce.
The role is part of a two-person IT team and involves regular face-to-face conversations with users.
Key Skills for This Role
Full Job Posting
Role overview
Second-line IT helpdesk role supporting users and business systems while developing skills in web technologies, automation and integrations.
A significant part of the work concerns how data moves between websites, third-party platforms and Salesforce.
The role is part of a two-person IT team and involves regular face-to-face conversations with users.
Key responsibilities
- Own escalated incidents and service requests through resolution, update users and escalate specialist issues as needed.
- Support Microsoft 365, Windows devices and core business systems; maintain websites, landing pages and forms.
- Use HTML, CSS and basic PHP or JavaScript for controlled website and email-template changes; use FileZilla or SFTP for website files.
- Build and troubleshoot Zapier workflows and data flows involving APIs, webhooks, JSON and Salesforce.
- Investigate integration failures and incorrect Salesforce records; support data quality, field mappings and Contact processes.
- Assist with server-to-server tracking, third-party integrations, data transformation and lightweight automation.
- Document workflows and troubleshooting, cover critical systems and support wider IT systems, access and security tooling.
Essential skills and experience
- Strong general IT troubleshooting and logical investigation skills.
- Interest in web development, automation, APIs and integrations, with willingness to develop these skills.
- Basic practical knowledge of HTML and CSS; understanding of data flows and how to trace incorrect, missing or malformed data.
- Confidence with web-based business applications and unfamiliar systems; attention to detail with mappings and automated processes.
- Ability to interpret technical logs or error messages, document processes clearly and communicate effectively.
- Ability to manage technical project work alongside day-to-day support.
Desirable skills and experience
- Useful experience may include Zapier or another integration platform, WordPress and Elementor, HTML, CSS, PHP, JavaScript or Python.
- Other useful areas include REST APIs, webhooks, JSON, FileZilla, FTP or SFTP, Salesforce or another CRM, Google Sheets, forms and CRM integrations.
- Server-to-server or digital marketing tracking, basic SQL or database concepts, Git, Microsoft 365, Intune, Entra ID, Azure, AWS and telephony platforms are also useful.
Performance expectations
Users receive clear updates and reliable resolutions within agreed service levels.
Websites, forms, integrations and business systems are supported reliably; data remains accurate and recurring issues are documented and reduced.
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