Junior IT support analyst

The role

What you’ll own

• Triage internal IT queries, provide first-contact resolution where possible, meet response SLAs, and update colleagues on tickets.
• Provision equipment and accounts, manage access changes and deactivation, and maintain an accurate IT asset register.
• Keep endpoints compliant with security standards in a Mac-first environment.
• Use ticketing tools and suggest practical workflow and automation improvements.
• Provide in-person support on busy office days and help new starters settle in.

Essential requirements

• Proficiency with Mac and comfort supporting colleagues in a Mac-based environment.
• Strong interest in technology, problem-solving ability, and clear, empathetic communication.
• Organised, proactive, friendly, and confident engaging with people across the business.
• Able to work two to three days a week from the Edinburgh office.

Desirable experience

• Exposure to Microsoft 365, including Azure AD, Entra, Outlook, SharePoint, or OneDrive, is desirable.
• Experience with Jamf or other endpoint management such as Intune is desirable.
• Experience with Jira Service Management, similar ticketing systems, or the Atlassian suite is desirable.

Location and working pattern

• The role is based in Edinburgh with hybrid working and two to three office days per week, depending on in-office support needs.

Compensation and benefits

• The stated salary range is £27,000–£30,000, reviewed annually, with a 6% employer pension contribution and life assurance.
• Benefits include 27 days’ holiday plus bank holidays, birthday leave, paid dependant leave, two volunteering days each year, and the option to work abroad for up to six weeks a year.

About Seccl