Junior IT Specialist
Key Skills for This Role
Full Job Posting
POS & Operational Support
Provide day-to-day hardware and software support for POS systems, terminal screens, payment readers, cash drawers, and receipt printers.
Assist with basic POS menu updates, user account maintenance, and routine system configurations under the guidance of the IT team.
Support Kitchen Display Systems (KDS), digital menu boards, and order processing equipment.
Train restaurant staff and store managers on basic POS operation and basic hardware troubleshooting.
Technical Troubleshooting & Maintenance
Log, prioritize, and assist in resolving IT help desk requests submitted by store management.
Perform basic diagnostics on network connectivity, Wi-Fi access, receipt printers, and desktop workstations.
Escalate complex hardware, network, or vendor-level issues to senior IT staff or third-party service providers as needed.
Assist with physically installing, replacing, and testing hardware peripherals for existing locations and new store openings.
System Administration & Documentation
Maintain an organized inventory of IT assets, hardware components, spare parts, and cables.
Follow established PCI-compliance standards to ensure payment card data security across all devices.
Document routine troubleshooting steps, equipment configurations, and user guides.
Perform routine physical checks and basic preventive maintenance on server racks, workstations, and local networking gear.
Required:
Experience: 0–2 years of experience in IT support, helpdesk, or technical customer service (Hospitality or Retail background strongly preferred).
Education: Associate degree in Information Technology, or equivalent technical certifications (e.g., CompTIA A+, Network+) OR equivalent hands-on experience.
POS Knowledge: Basic exposure to or experience using Point of Sale systems (Aloha, Clover, Heartland, or similar systems).
Problem Solving: Strong foundational troubleshooting skills with a customer-service mindset.
Communication: Ability to explain technical instructions clearly to non-technical store employees and managers.
Preferred:
Hands-on experience with Aloha POS systems and/or basic POS database entry.
Prior experience working in an airport, restaurant, or fast-paced retail environment.
POSITION REQUIREMENTS & WORKING CONDITIONS
- Schedule Flexibility: Availability to work flexible shifts, including early mornings, late nights, weekends, and holidays, to support 24/7/365 airport operations.
- On-Call Support: Participation in a rotating on-call support schedule for urgent operational issues.
- Background Check: Must be able to successfully pass a 10-year TSA-mandated background check and drug screening to obtain DIA security badging.
- Work Authorization: Must be eligible to work in the USA
- Physical Mobility: Ability to walk long distances within the airport terminals and carry/lift IT equipment up to 45 lbs. Position requires prolonged sitting, walking, standing, climbing, kneeling, twisting, repetitive use of hands, simple and power grasping with hands, pushing, pulling, reaching, lifting, and carrying up to 45 pounds.
- Travel: Minimal local travel as needed (up to 10%).
- Insurable with a valid driver’s license.
- Mission Yogurt, Inc. is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law. While Mission is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.
About Mission Yogurt, Inc.
Family-owned airport hospitality company operating restaurants, retail concepts, and branded concessions for airport travelers.
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