Junior IT Specialist

About This Role

Job Description: Junior IT Specialist

Job Title: Junior IT Specialist
Reports To: IT Manager / Senior Systems Administrator
Employment Type: Full-time, Part-time

Position Summary

We are seeking a motivated and detail-oriented Junior IT Specialist to join our IT team. In this entry-level role, you will provide first and second-level technical support, assist with system maintenance, and help ensure the security and efficiency of our IT infrastructure. This is an excellent opportunity for a recent graduate or someone with 1-2 years of experience to grow their skills in a supportive environment.

Key ResponsibilitiesEnd-User Support (40%)

• Serve as the first point of contact for internal employee technical issues (help desk tickets, calls, walk-ups).
• Troubleshoot hardware and software problems for Windows, macOS, and Linux workstations.
• Set up, configure, and deploy new laptops, desktops, and mobile devices.
• Assist with printer, scanner, and peripheral device troubleshooting.

System & Network Administration (30%)

• Monitor system performance and server alerts (e.g., active directory, email, backups).
• Perform routine patch management and software updates.
• Assist in managing user accounts, permissions, and group policies in Active Directory / Azure AD.
• Troubleshoot basic network connectivity issues (Wi-Fi, VPN, LAN, DNS, DHCP).

Security & Compliance (15%)

• Assist with antivirus/anti-malware deployments and scans.
• Support data backup and recovery procedures.
• Help enforce IT security policies (password resets, MFA enrollment, access reviews).

Asset & Documentation Management (15%)

• Maintain accurate hardware and software inventory.
• Create and update IT knowledge base articles and user guides.
• Document common troubleshooting steps and recurring issues.

Required QualificationsEducation & Experience

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 0-2 years of experience in desktop support, help desk, or IT internship.

Technical Skills

• Working knowledge of Windows 10/11 and macOS.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with Active Directory (user/group management).
• Experience with Microsoft 365 administration (Exchange, Teams, SharePoint) is a plus.
• Exposure to ticketing systems (e.g., Jira, ServiceNow, Zendesk).

Soft Skills

• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication skills (able to explain technical issues to non-technical users).
• Customer-service oriented with patience and empathy.
• Ability to prioritize tasks and manage time effectively.

Preferred (Nice-to-Have) Qualifications

• CompTIA A+, Network+, or Microsoft 365 Certified: Fundamentals.
• Experience with basic scripting (PowerShell, Bash, or Python).
• Knowledge of cloud platforms (AWS, Azure, or Google Cloud).
• Experience with VoIP systems or basic database queries (SQL).

الراتب المدفوع: QAR٥٨٬٠٠٠٫٠٠ لكل عام

موقع العمل: بشكل شخصي