Junior IT and office services assistant

Role purpose

IT support

• Handle first-line IT incidents and service requests, maintain helpdesk records, and keep users informed.
• Provide remote and in-person support for devices, workplace applications, user accounts, and approved AI tools.
• Diagnose and resolve issues within authorized procedures; coordinate with colleagues or service providers and escalate sensitive or high-risk matters.
• Set up and support meeting-room, videoconferencing, presentation, and audiovisual equipment.
• Assist with employee joiner, mover, and leaver activities, including account administration and device preparation.

Equipment and office support

• Assist with IT equipment preparation, deployment, maintenance, returns, asset records, and stock control.
• Coordinate supplier quotations, deliveries, collections, repairs, and service visits; purchasing and expenditure approvals remain with managers.
• Support UAE office operations and liaise with facilities providers, landlords, contractors, and local services.
• Assist with supplies, couriers, visitors, meetings, events, and routine workplace needs.
• Coordinate local activities for central teams and support routine employee administration, including visa-document coordination under HR or central-team direction.

Documentation and improvement

• Maintain procedures, checklists, knowledge articles, tickets, and appropriate administrative records.
• Handle confidential information appropriately, provide clear guidance, and suggest practical process improvements.

Essential qualifications

• Relevant IT qualification or equivalent practical IT knowledge and experience.
• Basic understanding of end-user technology, common workplace applications, and computer operating systems.
• Strong spoken and written English and ability to explain technical matters clearly and patiently.
• Customer-focused, organized, and reliable approach, including accurate records and appropriate handling of confidential information.
• Interest in a career combining IT support and office administration.
• Willingness and ability to travel within the UAE and occasionally elsewhere in the region.

Desirable experience

• Suitable for someone entering the workplace or with up to one year of relevant experience; training and guidance will be provided.
• Useful exposure includes Microsoft 365 administration, SharePoint, Teams, Windows, macOS, helpdesk systems, and end-user support.
• Experience with workplace technology, audiovisual equipment, asset management, stock control, joiner-mover-leaver processes, or office administration is useful but not expected in every area.
• Basic knowledge of responsible workplace AI use and spoken or written Arabic would be useful.
• A UAE driving licence is useful but not essential if suitable travel arrangements can be made.

Working arrangements

• The role is office-based in Dubai, with work from the Abu Dhabi office when required.
• Global IT support is delivered remotely, with hands-on support across MENA offices.
• Occasional travel to Riyadh and other MENA locations may be required.
• Core business hours are 9:00 a.m. to 5:00 p.m., with flexibility for operational demands; occasional out-of-hours work may be needed for planned maintenance, urgent support, or important business activities.

Scope and authority