Junior Clients Technical Support Agent / Project Coordinator
Skills
About This Role
Client & Communication Support
- Answer incoming calls and messages from clients in a professional and timely manner
- Respond to client inquiries via email and other communication channels
- Maintain clear and polite client communication and escalate issues when required
Quality Assurance & Delivery Follow-Up
- Perform basic Quality Assurance (QA) checks on digital deliverables (web content, pages, posts, system updates, etc.) before client review
- Follow up internally on task delivery timelines and client feedback
- Ensure deliverables meet basic quality and formatting standards before submission
Task & Project Coordination
- Update the task management system with accurate statuses, comments, and attachments
- Track open tasks, revisions, and approvals across multiple projects
- Assist account managers in coordinating work between design, development, and content teams
Internal Support
- Support the digital team with administrative and coordination tasks
- Ensure proper documentation of client requests and task outcomes
- Help maintain organized project records and communication logs
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