Junior Business Analyst

About Queen’s University

Role overview

What you will do

• Review and edit business requirements and processes, and provide regular project updates to project managers and client groups.
• Research, develop detailed queries, address information system changes, and recommend business process improvements.
• Identify, track, report, and help resolve issues; monitor progress toward objectives.
• Coordinate and develop training content, support training delivery, and assess training needs, learning gaps, and program risks.
• Ensure application configuration updates meet change management and security specifications.
• Translate business needs into technical specifications and implementation plans; prepare requirements documentation, write test scripts, and support implementations.
• Other duties may be assigned in support of the department or unit.

Education and experience

• A three-year community college diploma or three-year bachelor’s degree, or equivalent, is required.
• Trade certification, qualification, or ongoing learning is required to keep pace with technology or emerging fields.
• More than 3 years and up to and including 5 years of experience is required.
• Equivalent combinations of education and experience may be considered.

Knowledge and assets

• Practical applied knowledge of specialized methods and processes is expected.
• Data, trend analysis, and reporting experience is an asset; experience in a comparable client-focused environment is also an asset.
• Cloud computing experience, including PaaS, IaaS, or SaaS, is an asset.
• Experience designing and implementing solutions using Microsoft 365, including SharePoint Online, Exchange Online, Teams, Teams Voice, and Power Platform components, is an asset.
• The role calls for consultation on complex issues, audience-aware communication, relationship-building, and the ability to manage one’s work.
• The position may involve training and reviewing work by casual employees, work-study students, or volunteers.