Jr. Technical Support Engineer
Skills
About This Role
Overview
We’re expanding our Support team and seeking a **diligent Support Engineer** to help us scale effectively and provide technical assistance to customers.
You will be responsible for troubleshooting issues, resolving technical problems, and ensuring a smooth customer experience, etc..
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineer, Software Engineer or related **engineering** fields.
- Intensive knowledge in SQL server and databases.
- 1–3 years of experience in technical support or a similar role in UAE IT companies.
- Strong knowledge of operating systems (Windows / Linux / macOS).
- Understanding of networking fundamentals (TCP/IP, DNS, VPN).
- Excellent problem-solving and communication skills.
- Ability to work under pressure and manage multiple tasks.
- Diligence, quality focused.
- Strong verbal, written communication and presentation skills.
- Self-initiation.
- Good interpersonal skills.
- Solid technical background with understanding and/or hands-on experience in software, applications, hardware, enterprise solutions.
- Responsibilities “not limited & as per the role needs”:
- Respond to customer inquiries via email, chat, or phone.
- Diagnose and troubleshoot hardware, software, or network issues.
- Escalate complex problems to the engineering or development teams when needed.
- Document issues, solutions, and technical procedures.
- Assist in onboarding and training customers on company products.
- Monitor system performance and identify potential issues.
- Provide feedback to product teams to improve features and user experience.
Education
- Bachelor's (Required)
Experience
- UAE Technical Support Eng.: 3 years (Required)
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