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Jr. IT Ops Engineer / IT Ops Engineer

Egon Zehnder
Gurugram, IND
Entry · 2–4 years experience
Onsite
Discovered 3 weeks ago
azurepowershellservicenow

Full Job Posting

Requirements

  • About the Role
  • We are looking for a motivated and customer-focused Jr. IT Ops Engineer / IT Ops Engineer to join our Global Helpdesk team. You will provide first-line IT support to employees globally while supporting Microsoft 365, endpoint management, identity management, security, and workplace technologies.
  • Key Responsibilities
  • Provide first-level support for incidents, service requests, and end-user technical issues.
  • Support Microsoft 365 services including Outlook, Teams, Exchange Online, OWA, shared mailboxes, distribution lists, and calendaring services.
  • Manage user lifecycle activities including provisioning, modifications, deactivations, password resets, access requests, and MFA administration.
  • Troubleshot Windows endpoints, laptops, mobile devices, virtual desktop environments, and Microsoft applications.
  • Support endpoint management through Intune and SCCM.
  • Assist with Azure AD (Entra ID) administration and access-related requests.
  • Monitor operational dashboards, alerts, and service queues while ensuring adherence to SLAs.
  • Collaborate with Infrastructure, Security, and Application teams.
  • Maintain knowledge articles, process documentation, and operational procedures.
  • Participating in rotational shifts, weekend support, major incident activities, and continuous improvement initiatives.
  • Required Skills & Technologies
  • Core Technologies
  • Windows 11, Microsoft 365, Exchange Online, Microsoft Teams, Outlook, Azure AD (Entra ID), Azure Fundamentals, Active Directory,, Windows Server Fundamentals, PowerShell Fundamentals
  • Endpoint & Device Management
  • Microsoft Intune, SCCM, Endpoint Troubleshooting & Diagnostics, Laptop and Mobile Device Support, VDI/RDS
  • Security & Operations
  • ITIL Foundation Preferred & Service Management, MFA, Zscaler, Knowledge of endpoint security, ServiceNow
  • Experience & Competencies
  • Educational Qualifications: B. Tech/MCA
  • 2-4 years in IT Helpdesk, IT Operations, Service Desk, or End User Support.
  • Experience supporting Microsoft technologies and SLA-driven environments.
  • Strong troubleshooting and analytical skills
  • Excellent verbal and written communication
  • Customer-focused approach
  • Stakeholder management and collaboration
  • Ownership and accountability
  • Continuous learning mindset

Benefits

  • EZIRS Commitment to Diversity & Inclusion
  • Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of HuBenefits
  • Benefits which make us unique
  • At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!
  • Benefits Highlights:
  • 5 Days working in a Fast-paced work environment
  • Work directly with the senior management team
  • Reward and Recognition
  • Employee friendly policies
  • Personal development and training
  • Health Benefits, Accident Insurance
  • Potential Growth for you!
  • We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations.

Location

  • The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32.
  • EZIRS Commitment to Diversity & Inclusion
  • Egon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion or remuneration.
  • Egon Zehnder is an Equal Opportunity Employer
  • Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Responsibilities

  • Provide first-level support for incidents, service requests, and end-user technical issues.
  • Support Microsoft 365 services including Outlook, Teams, Exchange Online, OWA, shared mailboxes, distribution lists, and calendaring services.
  • Manage user lifecycle activities including provisioning, modifications, deactivations, password resets, access requests, and MFA administration.
  • Troubleshot Windows endpoints, laptops, mobile devices, virtual desktop environments, and Microsoft applications.
  • Support endpoint management through Intune and SCCM.
  • Assist with Azure AD (Entra ID) administration and access-related requests.
  • Monitor operational dashboards, alerts, and service queues while ensuring adherence to SLAs.
  • Collaborate with Infrastructure, Security, and Application teams.
  • Maintain knowledge articles, process documentation, and operational procedures.
  • Participating in rotational shifts, weekend support, major incident activities, and continuous improvement initiatives.
  • Required Skills & Technologies
  • Core Technologies
  • Windows 11, Microsoft 365, Exchange Online, Microsoft Teams, Outlook, Azure AD (Entra ID), Azure Fundamentals, Active Directory,, Windows Server Fundamentals, PowerShell Fundamentals
  • Endpoint & Device Management
  • Microsoft Intune, SCCM, Endpoint Troubleshooting & Diagnostics, Laptop and Mobile Device Support, VDI/RDS
  • Security & Operations
  • ITIL Foundation Preferred & Service Management, MFA, Zscaler, Knowledge of endpoint security, ServiceNow
  • Experience & Competencies
  • Educational Qualifications: B. Tech/MCA
  • 2-4 years in IT Helpdesk, IT Operations, Service Desk, or End User Support.
  • Experience supporting Microsoft technologies and SLA-driven environments.
  • Strong troubleshooting and analytical skills
  • Excellent verbal and written communication
  • Customer-focused approach
  • Stakeholder management and collaboration
  • Ownership and accountability
  • Continuous learning mindset

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