Jr HelpDesk Technician

Are you a recent college graduate looking to start your career in Information Technology? DataVox is seeking a motivated, customer-focused Jr. Help Desk Technician to join our growing IT team. This is an excellent opportunity for someone with a degree in Information Technology, Computer Science, Cybersecurity, or a related field who is eager to gain hands-on experience, learn from experienced professionals, and build a long-term career in IT support and infrastructure.

For more than 30 years, DataVox has been helping organizations across Texas leverage technology to improve communication, security, and business operations. We specialize in Managed IT Services, Network & Data Center Technologies, Audio Visual Solutions, Physical Security Systems, Structured Cabling, Voice & Collaboration Solutions.

At DataVox, we believe great technology starts with great people. We invest in developing our team members and providing opportunities for continuous learning and career advancement.

At DataVox, our culture is rooted in connection, collaboration, and a deep sense of community. We believe in recognizing our people, investing in their growth, and creating meaningful moments throughout the year. Here’s just a glimpse of what makes our workplace special:

An Encouraging Environment centered on upskilling and career growth

Team & Company Events (Virtual & In-Person) like ice cream socials, tailgate events, Astros and Rangers watch parties and many other events throughout the year.

Employee Appreciation Days & Holiday Celebrations recognizing the value of every team member with employee spotlights and celebrating the small things (like national carrot cake day!)

A Dedicated Employee Engagement Committee focusing on fostering community through internal events, appreciation drives, and local nonprofit support

Endless Opportunities to Connect from themed days to collaborative initiatives, we encourage everyone to get involved and make their mark

At DataVox, we’re not just coworkers, we’re a team that lifts each other up and grows stronger together.

As a Jr. Help Desk Technician, you'll gain exposure to a wide range of technologies while supporting employees across the organization. You'll work alongside experienced IT professionals who will help you develop technical troubleshooting, customer support, networking, and systems administration skills.

Whether your long-term goal is Systems Administration, Networking, Cybersecurity, Cloud Technologies, or IT Management, this role provides a strong foundation for future growth.

Responding to help desk tickets, phone calls, emails, and chat requests

Diagnosing and resolving hardware, software, and basic network issues

Creating, modifying, and managing user accounts within Active Directory

Configuring and deploying laptops, desktops, and office phones

Installing software applications and performing routine system updates

Assisting with onboarding and offboarding technical setup for employees

Assisting with day-to-day security tasks, including MFA enrollment support, triaging user-reported phishing emails, and escalating suspicious activity to the security team

Escalating complex issues to senior IT team members when appropriate

Documenting support activities and solutions to improve knowledge sharing

Delivering excellent customer service while communicating technical concepts in a clear and professional manner

We're seeking someone who is curious, eager to learn, and passionate about technology.

Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field

Recent graduate or up to one year of relevant experience through internships, part-time roles, technical support positions, or customer service roles

Internship experience in IT support, help desk, networking, or systems administration

Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900, or similar) preferred

CompTIA A+, Network+, or Security+ certification preferred

Experience working with Windows, Active Directory, Microsoft 365, or ticketing systems

You may be a great fit if you:

Enjoy solving technology problems

Like helping people and providing excellent customer service

Want hands-on experience with enterprise technologies

Are looking for mentorship from experienced IT professionals

Are eager to grow into advanced IT, cybersecurity, networking, or cloud roles

No extensive professional experience is required. We value a strong work ethic, a willingness to learn, and a passion for technology.

Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk, sit, climb, balance, stand, stoop, kneel, drive and reach. Skill in operation of some of the listed tools and equipment; and ability to perform heavy manual tasks for extended periods of time. The employee must frequently push, pull, lift and/or carry up to 50 pounds and occasionally push, pull, lift and/or carry up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.