Jr Applications Support & Maintenance Engineer
Skills
About This Role
Job Objective
Provide solution support and maintenance services
Roles & Responsibilities
- Handle the Operation, Support and Maintenance of the various components in the issuance solution
- Work with the customer support and operation teams and solve any tickets and issues reported by the customer
- Respond to incidents in a timely manner and close any tickets with respect to SLA times for response and resolution
- Data collection and reporting to the management and the customer, periodically and on demand
- Perform system health checks and update the status to the team and customer if required
- Validate and deploy new software releases
- Monitor the system in proactive manner and foresee any possible issues along with proposing solution
- Perform preventive maintenance on the system
- Perform the tasks assigned by the support manager or team leader
- Obtain the support manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support role
- Ensure all support incidents and their resolutions are well documented in the local support portal
Work Experience Requirements
- 1+ Years of experience required
- Qualification, certification and Educational Requirements:
- Degree in Computer science/engineering or related field
Preferred Skills
- Fluent in English (Written and Oral)
- Native Arabic speaker
- excellent communication skills
- Software development in enterprise technologies (J2EE, .NET, Web services)
- SQL development
- Knowledge in application servers
- IT capabilities & knowledge (Windows, Linux)
- Basic scripting knowledge (DOS, Power Shell, Bash)
- Nice to Have:
- Knowledge in Smart Card technology, personalization & cryptography concepts
- Basic knowledge in computer networks
- Concepts of IT Service Management
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