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Journeys - Chat Support Representative - Temp-to-Hire (Onsite)

Genesco Inc.
Nashville, USA
Full-time
Entry
Hybrid
Discovered 1 months ago

Full Job Posting

Key Responsibilities

  • Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
  • Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
  • Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
  • Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
  • Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
  • Additional Support: Perform other duties as needed to support overall business operations.

Qualifications

  • Experience: Previous customer service or retail experience is preferred but not required.

Communication Skills

  • Strong verbal and written communication skills, including proficiency in English grammar and syntax.

Interpersonal Skills

  • Ability to connect with customers and respond effectively to their needs.
  • Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
  • Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
  • Conflict Resolution: Professionalism in handling and de-escalating conflicts.
  • Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
  • Sunday: 10:00 AM – 7:00 PM
  • Monday–Friday: 7:00 AM – 8:00 PM
  • Saturday: 9:00 AM – 6:00 PM
  • Note: Business hours may extend during peak times to meet coverage needs.

What We Offer

  • Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
  • Weekly Pay: Receive weekly payment every Friday
  • Paid Training: Start with two weeks of fully paid training to set you up for success
  • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
  • Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs

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