Journey Coordinator / Transport Controller
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Key skills for this role
About the Role
The role involves optimizing transportation operations, ensuring compliance, leading teams, and improving performance in a fast-paced environment with strong analytical skills.
Key Skills for This Role
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Overview
We are currently hiring for a Journey Coordinator for our client, a purpose-driven and fast-growing organization building a specialized, dignity-first mobility platform across healthcare, accessibility, education, tourism, institutional partnerships, and community mobility sectors within the UAE.
This is a key role within the dispatch and transportation function, responsible for overseeing day-to-day operations, optimizing workflows, and ensuring seamless coordination across teams.
The ideal candidate will be highly analytical, operationally strong, and experienced in managing transportation or dispatch teams in a fast-paced environment.
The role requires a strong balance of operational execution, team leadership, and process improvement, with a focus on efficiency, compliance, and service excellence.
Key Responsibilities
- Develop and implement strategies to improve operational efficiency and customer satisfaction
- Monitor and analyse key performance indicators (KPIs) and drive continuous improvement initiatives
- Ensure full compliance with transportation regulations, including DOT requirements and internal policies
- Collaborate with internal departments to streamline operations and resolve escalations
- Manage and resolve complex dispatch and customer service issues
- Maintain and improve dispatch procedures, workflows, and training materials
- Oversee dispatch software systems and ensure effective use of technology tools for optimisation
- Participate in budgeting and cost control initiatives for the dispatch function
- Lead regular team meetings to communicate updates, performance, and operational priorities
- Ensure accurate and timely reporting of dispatch activities and operational metrics
- Stay updated with industry trends and best practices in transportation and logistics operations
- Lead, supervise, and support the dispatch team including hiring, training, scheduling, and performance management
- Oversee daily dispatch operations ensuring optimal routing, scheduling, and resource allocation
- Drive team performance, accountability, and operational discipline
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