Journey Analyst

About Richardson Wealth

Position overview

Strategy and collaboration

• Help articulate journey vision, document problems and opportunities, and define future states using experience and value outcomes.
• Identify business needs and represent them in journey maps and visualized requirements.
• Coordinate stakeholder input and share business and experience knowledge with team members.
• Facilitate collaborative working sessions and proactively raise risks, issues, and blockers.
• Support continuous improvement and respond constructively to feedback.

Delivery responsibilities

• Translate business concepts into accessible technical language and document optimized journeys with journey and product owners.
• Organize and facilitate program increment planning; help define epic value and story acceptance criteria.
• Collaborate with IT delivery teams on estimates and commitments, and define optimized journeys for upcoming iterations.
• Create acceptance criteria that support Acceptance Test-Driven Development and provide rigor to requirements validation.
• Decompose business needs into epics, features, and stories; collaborate with stakeholders to complete artifacts.

Education and experience

• At least 2 years of experience as a journey analyst or business analyst in a business context.
• Understanding of wealth management and its regulatory environment.
• Passion for client and advisor experience, supported by concrete achievements.
• Ability to analyze client and advisor needs and related processes.
• Strong coordination skills across stakeholders and departments; able to work in complex transformation environments.
• Degree in Business or Marketing.

Compensation

• Expected annualized base salary range is CAD 60,500 to CAD 93,600.
• The offered salary considers factors including skills, experience, education, training, and internal equity.

Additional information