Job Description: Head Waitress / Restaurant Supervisor
Role Overview
Leads the service team and oversees front-of-house operations during assigned shifts.
This is a hands-on leadership role that includes serving customers, taking orders, clearing tables, and supporting the team.
Key Skills for This Role
Full Job Posting
Position summary
Leads the service team and oversees front-of-house operations during assigned shifts.
This is a hands-on leadership role that includes serving customers, taking orders, clearing tables, and supporting the team.
Operations and team leadership
- Assign tables, service sections, cleaning duties, and shift coverage; conduct pre-shift briefings and handle front-of-house issues.
- Monitor staff punctuality, uniform, hygiene, performance, teamwork, and conduct; give instructions and refer recurring issues to management.
- Assist with duty rosters and shift arrangements subject to management approval.
Customer service and order flow
- Welcome and seat customers, monitor table service, follow up on requests, and resolve routine complaints within approved authority.
- Ensure accurate POS orders and coordinate with kitchen, beverage station, and cashier; follow up on delays and deliver completed dishes promptly.
- Clearly communicate allergy-related requests to kitchen staff without making unsupported assurances about ingredients or food safety.
- Coordinate takeaway and delivery orders and check completeness and handover where applicable.
Hygiene, training, and controls
- Maintain clean, presentable dining areas and service stations; ensure staff follow food-handling and hygiene procedures.
- Address spills and immediate hazards; report damaged equipment, maintenance issues, accidents, and safety concerns.
- Train new staff and coach existing employees on menu knowledge, service, table arrangements, order-taking, procedures, and POS use.
- Check billing procedures and records for cancellations, refunds, discounts, and complimentary items; monitor supplies, waste, breakages, and stock discrepancies.
Opening, closing, and reporting
- Complete or verify opening and closing checklists; prepare, clean, restock, and secure service areas as assigned.
- Hand over shifts and report significant complaints, staff concerns, order errors, shortages, maintenance issues, and unresolved tasks.
Qualifications and skills
- Previous restaurant-service experience is required; head waitress, team leader, or restaurant supervisor experience is preferred.
- Requires practical knowledge of restaurant service, basic food hygiene, and point-of-sale systems.
- Requires strong leadership, communication, organization, and problem-solving skills, and a calm, fair, professional approach during busy periods.
Authority and performance
May assign daily duties, coordinate service, coach staff, and resolve routine customer concerns within management guidelines.
Hiring, dismissal, formal discipline, and financial exceptions beyond approved limits are referred to management.
Performance is assessed through customer satisfaction, service speed and accuracy, cleanliness, staff coordination, checklist completion, billing controls, and timely reporting.
Compensation and benefits
- Pay is AED 2,000 per month.
- Benefits listed are free staff accommodation, free staff meals, and health insurance.
Employment type
The description states that the position is full-time.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Japanese House Restaurant
Sushi / Japanese Cuisine Chef
, UAE
The restaurant is seeking a chef to prepare sushi, sashimi, and hot Japanese dishes to established recipes and presentation standards. Candidates should have strong sushi knife and preparation skills, knowledge of fish a
Asian's / Filipino's Cuisine Cook
, UAE
The employer is seeking a Cook to prepare Filipino and Asian dishes and support timely kitchen service. Candidates should be able to cook complete meals, plan menus, estimate food costs, and have knowledge of authentic i