مشـرف- مزودي الخدمات

Role

Operations

• Monitor service centers through surveillance cameras and report observations.
• Prepare reports on health, safety, and environmental requirements; follow up implementation and report compliance levels.
• Follow up with providers on requirements for opening and operating licensing centers.
• Prepare provider agreements and follow their implementation with internal authorities.
• Conduct field visits, identify improvement opportunities, and recommend corrective measures.
• Ensure providers implement approved policies, circulars, and procedures, and act on violations.
• Coordinate approval of marketing and awareness campaigns to ensure information accuracy.
• Analyze provider performance and submit periodic reports.
• Receive provider grievances, verify documentation, follow procedures, and submit cases to the Unified Grievance Committee.
• Support bidding activities for new service provider centers.
• Conduct daily field inspections at service provider centers and monitoring facilities.

Qualifications and requirements

• High school education or a diploma in business administration.
• Operations management experience.
• At least 2 years of experience with a diploma.
• At least 5 years of post-high-school experience.
• Excellent communication skills.

Required competencies

• General administrative practices; inspection principles and standards.
• Policy implementation and compliance management; customer support and experience management.
• Training and commercial center compliance management; governance and compliance.
• Quality, health, and safety compliance.

Working conditions

• The role requires daily field inspections and work within service provider centers and monitoring facilities.