Jira Admin - Riyadh, KSA

Role overview

Responsibilities

• Administer and configure Jira Cloud, Server, or Data Center and Jira Service Management projects.
• Manage Jira users, groups, permissions, and security schemes.
• Create, modify, and maintain workflows, custom fields, screens, and dashboards.
• Administer and support Confluence spaces, permissions, and content structure.
• Manage Jira add-ons and integrations to extend functionality and improve efficiency.
• Guide and support teams on best practices for using Jira and Confluence.
• Troubleshoot issues, optimize performance, and implement upgrades or patches as required.
• Develop and deliver training materials, user guides, and documentation for Jira and Confluence users.
• Collaborate with IT, project management, and business teams to align Jira with organizational needs.

Requirements

• Proven experience as a Jira Administrator, including Jira Service Management.
• Strong knowledge of Jira workflows, schemes, fields, permissions, and project configurations.
• Experience with Jira add-ons/plugins and their administration.
• Proficiency in Confluence administration and integration with Jira.
• Strong problem-solving skills and ability to troubleshoot system issues.
• Excellent communication and stakeholder management skills.

Preferred qualifications

• Familiarity with Agile/Scrum methodologies is a plus.
• Atlassian Certified Jira Administrator (ACP-100 or ACP-600) is preferred.
• Experience with scripting such as Jira Automation or ScriptRunner is preferred.
• Experience managing large-scale Jira instances is preferred.

Benefits

• Medical insurance.
• Flight tickets.