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JARED-Retail Trainer, Retail Education & Selling Enablement (Hybrid-Dallas)

Signet Jewelers
Texas, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 3 days ago

Full Job Posting

KEY RESPONSIBILITIES

  • Learning Strategy & Business Partnership
  • Partner with Jared leaders, Human Resources, and stakeholders to understand business priorities, learning needs, and development opportunities.
  • Support the identification of capability gaps and performance challenges by gathering learner feedback, business insights, and stakeholder input.
  • Collaborate with the Senior Manager to determine learning priorities and align solutions with broader Retail Education & Selling Enablement strategies and business objectives.
  • Share observations, learner insights, and business feedback to support continuous improvement of learning programs and future planning discussions.
  • Build and maintain effective working relationships with leaders and stakeholders across Jared to support learning initiatives and employee development.
  • Learning Design, Facilitation & Program Delivery
  • Design, develop, implement, and facilitate learning solutions that support selling effectiveness, customer experience, leadership development, onboarding, and role-specific capability building.
  • Adapt enterprise learning programs, resources, and tools to meet Jared business needs and learner requirements.
  • Create engaging learning materials, performance support resources, and development tools that reinforce key skills, knowledge, and desired behaviors.
  • Deliver instructor-led, virtual, blended, and self-directed learning experiences that support employee growth and performance.
  • Manage learning projects and program deliverables, ensuring initiatives are completed on time and align with business priorities.
  • Program Effectiveness & Continuous Improvement
  • Monitor and evaluate learning programs through learner feedback, participation data, and available business metrics.
  • Identify opportunities to improve learning experiences, materials, and delivery approaches based on stakeholder feedback and learning results.
  • Partner with leaders and the Senior Manager to support the application of learning and reinforcement of desired skills and behaviors in the workplace.
  • Maintain learning content, resources, and programs to ensure they remain relevant, accurate, and aligned with Retail Education & Selling Enablement priorities.
  • Support measurement and reporting activities that help assess learning effectiveness and inform future enhancements.

QUALIFICATIONS

  • Bachelor’s degree in Human Resources, Organizational Development, Education, Business, or related field preferred.
  • 2+ years of Learning & Development, Talent Development, Training, Education, or related experience, including learning design, facilitation, coordination, or program delivery responsibilities.
  • Experience developing and delivering learning experiences, training programs, or employee development initiatives.
  • Strong facilitation, communication, stakeholder partnership, and collaboration skills.
  • Experience managing multiple projects and priorities in a fast-paced environment.
  • Demonstrated ability to build effective working relationships and collaborate with business partners across multiple functions.
  • Experience supporting retail, customer service, sales, hospitality, luxury, multi-site, or customer-facing environments preferred.
  • Strong organizational, analytical, and problem-solving skills.
  • Proficiency with learning technologies, learning management systems, Microsoft 365, virtual learning platforms, and digital content creation tools such as Articulate 360 and Synthesia.

Preferred Qualifications

  • Bachelor’s degree in Human Resources, Organizational Development, Education, Business, or related field preferred.
  • Experience supporting retail, customer service, sales, hospitality, luxury, multi-site, or customer-facing environments preferred.

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